Housekeeping Attendant

Axiom Hospitality Limited; Leeds; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Benefits portal

Employee Assistance Line

Wagestream

Staff rewards

Referral bonus

Service awards

Job summary

The Queens Hotel in Leeds is seeking a Housekeeping Attendant to join our Truly Talented team. Reporting to the Head Housekeeper, you will maintain the highest cleanliness standards across bedrooms and public areas to ensure an exceptional guest experience.

You will work flexibly, including weekends, with opportunities for training, progression and staff benefits such as discounts, holiday allowance, and wellbeing support through our benefits portal.

Qualifications

• Highly self-motivated and able to work with limited supervision.
• Outstanding customer service skills with the ability to anticipate guest needs.
• A team player who can follow procedures and standards.
• Results-focused with a desire to succeed.

Responsibilities

• Welcome and acknowledge guests; anticipate and respond to service needs.
• Ensure rooms and public areas are presented to high standards.
• Deliver customer satisfaction in line with company values and standards.
• Clean bedrooms to required standards after training.
• Able to work up to 5 days out of 7 including weekends.

Skills

Self-motivation

Customer service

Team player

Results oriented

Job description

Salary: £12.71 per hour
Job Type: Flexible
Hours: Flexible
Town: Leeds

Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure.

We are currently recruiting for Housekeeping Attendant to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel. You will perform all required cleanliness tasks and ensure that our guests are receiving an excellent guest experience.

What we offer

• £12.71 per hour
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Housekeeping Attendant, your focus will be to create a positive and memorable arrival experience for guests through high standards of cleanliness and efficient service.

Responsibilities of the Housekeeping Attendant will include but are not limited to:

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
• You will make sure that all guests’ rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
• You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.
• You will be exected to clean an amount of bedrooms to the required standard after training.
• To be able to work upto 5 days out of 7 including weekends

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Highly self-motivated, confident, decisive and able to work with limited supervision;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A team player able to work to defined procedures and standards;
• Results-focused with a desire to succeed.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Queens Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.