Housekeeping Associate - Public Areas

Rosewood Hotel Group; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is looking for a dedicated Public Area Associate to ensure the cleanliness and presentation of public spaces in a luxury hotel. This role is vital for creating a welcoming environment for guests, requiring attention to detail and a commitment to high standards. As a key contributor to the guest experience, you will manage cleaning supplies, address feedback, and support your team in delivering exceptional service. Join a forward-thinking company that values relationship hospitality and offers a range of benefits including complimentary stays and flexible working arrangements.

Benefits

12 complimentary room nights

Discounts on Food & Beverage

Flexible benefits scheme

Paid volunteering day

Birthday day off

Developmental & social calendars

Life insurance

Enhanced sick pay policy

Qualifications

• Keen eye for detail and commitment to high cleanliness standards.
• Ability to work both independently and as part of a team.

Responsibilities

• Maintain cleanliness and presentation of all public areas.
• Manage guest requests and ensure timely follow-ups.
• Collaborate with associates to enhance guest satisfaction.

Skills

Attention to Detail

Teamwork

Adaptability

Problem Solving

Job description

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a dedicated Public Area Associate to maintain the cleanliness and presentation of all public spaces within the hotel, ensuring a pristine and welcoming environment for all guests. This role requires a keen eye for detail, a strong commitment to maintaining high standards, and the ability to work efficiently both independently and as part of a team. You will play a key role in enhancing the guest experience by ensuring that every public area exceeds expectations, contributing to the overall success of the hotel. This role is due to start in June 2025.

Key responsibilities:

• Maintain immaculate presentation of all public areas and Heart of House, ensuring they meet the highest cleanliness and quality standards.
• Regularly check and replenish cleaning supplies, ensuring you are always set up for success.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Actively listen to feedback regarding public areas, promptly addressing concerns and implementing effective solutions to enhance the guest experience.
• Collaborate with all associates, supporting the overall success of the hotel and prioritising guest satisfaction through effective communication and teamwork.

About you:

• You have a keen eye for detail, ensuring that every task is completed with precision and care.
• You thrive in a fast-paced environment, staying adaptable to shifting priorities while maintaining an optimistic approach.
• You’re a team player, always willing to support your colleagues to keep everything running seamlessly.
• You anticipate challenges before they arise and find solutions quickly.
• You understand that housekeeping is more than just cleaning – it’s about presentation, care, and precision.

Benefits:

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

Diversity and Inclusion

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

About Rosewood

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.