Housekeeping Assistant - Afternoons

Westward Care

Ledston

On-site

GBP 18,000 - 22,000

Full time

2 days ago

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Benefits offered by this job

Employee development programs

Free parking

Referral bonus

Employee of the Month

Job summary

Westward Care in Leeds is seeking a dedicated Housekeeping Assistant to help maintain high-standard internal areas and laundry, reflecting the facility's vision of quality care for residents and visitors.

The role requires professionalism, discretion, and a proactive approach to customer service, with a focus on dignity, equality, and respect. You will work alongside the team, contribute to event readiness, and participate in mandatory trainings to meet health and safety guidelines.

Qualifications

Previous experience working in a care home environment.
Enhanced DBS disclosure is required.

Responsibilities

Assist with housekeeping services to maintain high standards in client areas.
Provide discreet, professional service with minimal disruption to residents.
Maintain cleanliness and appearance of Westward Care facilities.
Contribute to a friendly and respectful team environment.
Attend training and ensure health and safety guidelines are followed.

Skills

Teamwork

Customer service

Communication

Respect and dignity

Job description

About The Role

To assist in the housekeeping services at Westward Care to ensure that all the internal areas and laundry are of an appropriate hotel standard and reflect the vision of a high-quality care facility to customers and visitors at all times.
To contribute to the success of events and marketing activities by ensuring that visitors and prospective customers see the internal areas maintained to the required high standard.

MAIN DUTIES

Delivering the Vision

To contribute to the housekeeping service at Westward Care to ensure that customers experience a high-quality care facility.
To carry out duties in a professional and friendly manner with minimal disruption to customers and the provision of care.
To lead by example to ensure that all customers and employees are treated with equality, dignity, and respect and every individual feels they can challenge discrimination and harassment in employment practice and service provision.
To contribute to an ethos of ‘right first time and on time’ for all aspects of housekeeping.
To ensure that face-to-face enquiries are dealt with in an efficient, friendly, and professional manner.

Quality Management

To demonstrate a sense of pride for the job they do and the organisation.
To maintain a professional appearance in accordance with uniform standards.
To assist in the cleanliness and general appearance of Westward Care while going about own tasks.
To ensure health and safety of self and customers through best practice in all aspects of work and in line with Westward Care Health and Safety guidelines.
To ensure all paperwork is completed accurately and to the required standard within agreed timeframes.

Being Part of the Team

To work effectively with other team members to deliver housekeeping services and to contribute to the smooth operation of Westward Care.
To contribute to the development of others through the sharing of skills, knowledge, and information to enhance the experience of the customer.
To participate in training and development to meet mandatory requirements and identified needs.

Communication

To adopt various methods of communication to meet customer needs and build positive relationships.
To maintain confidentiality as appropriate.
To participate in team meetings and individual meetings with Line Manager as required.

Customer Service

To look for ways to improve customer service and communicate these ideas to the Housekeeper.
To look for opportunities to delight the customer by exceeding their expectations in creative and fun ways and understanding them as individuals, e.g., individual preferences for the arrangement of their possessions, remembering birthdays, etc.
To carry out housekeeping duties in a discreet and professional manner that minimises the intrusion into customer’s privacy.
To lead by example in all aspects of housekeeping and to be proactive in addressing issues identified by customers, employees, and visitors to a satisfactory conclusion.
To contribute to an ethos that anticipates customer needs and puts the customer first.
To demonstrate an understanding that internal customers are to be treated with the same respect and understanding as external customers.

Profitability and Growth

To be responsible for managing resources in own area to minimise waste and deliver the housekeeping service to the required high standard.
To contribute to the management of stock levels to ensure availability without excessive stock.
To communicate opportunities to be more efficient and effective in own role and as a team.
To have excellent knowledge of Westward Care services and facilities and to promote these at every opportunity.

ADDITIONAL INFORMATION

The post holder will be expected to work when required to cover for sickness and holidays.
You will be required to work unsocial hours, weekends, and Bank Holidays as necessary to meet the needs of the service.
The service operates 24 hours per day, seven days per week and flexibility is essential to meet the needs of the service.
This job description is not necessarily an exhaustive list of duties but is intended to reflect the range of duties that the post holder will perform. The job description will be regularly reviewed and may be changed in accordance with the needs of the service and organisation – in consultation with the post holder.

Level of DBS disclosure required: Enhanced

Required Criteria

Level of DBS Disclosure : Enhanced
To have previous experience working in a care home environment

About The Company

Westward Care Ltd lives by its core values and those who join us will be included and encouraged to work within this business ethos.

Company Culture

Kindness — You bring warmth, empathy and patience to every interaction.
Respect — You honour each resident’s individuality, choices and personal history.
Trust — You build confidence through reliability, honesty and consistent care.
Teamwork — You support colleagues, communicate openly and contribute positively to a shared mission.

Company Benefits