Housekeeping Assistant

Focus Hotels Management Limited; Southam CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A newly opening luxury hotel in Warwickshire seeks a dedicated Housekeeper to maintain high cleanliness standards and support guest satisfaction. The role offers a friendly work environment with opportunities for professional growth and development, competitive salary, and various benefits.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Qualifications

• Excellent standards of cleanliness.
• Ability to work under pressure.
• Courteous and welcoming demeanor.

Responsibilities

• Maintain cleanliness and hygiene in all areas.
• Support the Assistant/Head Housekeeper in cleaning tasks.
• Log and store guest property left behind.

Skills

Attention to detail

Team player

Customer service

Job description

Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities
The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development