Housekeeping Assistant

Birmingham Repertory Theatre; Park Central; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent cultural venue in the United Kingdom seeks a Housekeeping Assistant to maintain high cleanliness standards and support visitor experience. This role requires teamwork, effective time management, and excellent customer service skills. Candidates should have previous experience in similar environments and be prepared for flexible tasks and shifts. The position offers competitive holidays and other benefits.

Benefits

25-30 days holidays plus public holidays

Contributory staff pension

Day off for birthday

Discounted parking

Employee assistance service

Staff ticket discounts

Qualifications

• Experience working in a cleaning or customer-facing environment.
• Strong work ethic and attention to detail.
• Honesty, reliability, and a professional attitude.

Responsibilities

• Maintain high standards of cleanliness across the building.
• Support general upkeep and presentation of the venue.
• Ensure areas are stocked and compliant with health and safety standards.

Skills

Customer service skills

Team player

Time management

Interpersonal skills

Ability to work under pressure

Job description

The Housekeeping Assistant role has responsibility for ensuring both our front and back of house areas and auditorium are cleaned to a highly professional standard and in line with all regulations. You will play an integral part in providing a first class experience for all our visitors and colleagues who use The Rep facilities.

We are looking to recruit for two positions:

06:30-09:30 Monday – Saturday. Involves working as part of the team readying our building for the day’s activities.

15:00-21:30 x 3 days per week. Involves working alongside the customer service team looking after our public spaces during performances.

As a Housekeeping Assistant at The Rep, you will play a vital role in ensuring our venue is welcoming, clean, and safe for all visitors, staff, and performers. Your day-to-day duties will include maintaining high standards of cleanliness across the building (including backstage, front of house, and meeting rooms), and supporting the general upkeep and presentation of the venue. Working closely with other departments, you will help deliver an exceptional visitor experience while ensuring all areas are well-maintained, stocked, and compliant with health and safety standards.

Our ideal candidate will have excellent customer service skills and experience working in a cleaning or customer-facing environment. They will be a team player with a strong work ethic, able to manage your time effectively and take pride in delivering high standards. Honesty, reliability, and a professional attitude are essential, along with the flexibility to adapt to different tasks and shifts. Good communication and interpersonal skills, along with the ability to work under pressure, are also crucial in helping to maintain the high-quality environment expected at The Rep.

Working with us you will have access to
- Holidays: 25 days per year plus public holidays rising to 30 day plus public holiday (pro rata) with service. The holiday year runs from 1 September to 31 August each year.
- Contributory staff pension, 5% employee and 3% employer.
- A day off for your birthday
- Free-to-use employee assistance service including 24/7 virtual GP service
- Staff ticket discount (when available)
- Staff discount in The Rep food and drink outlets
- Discounted parking at Utilita Arena Birmingham within 10 minute walk of The Rep (£5 per day) and 25% Season Ticket discount on parking at Q-Parks.
- Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans

We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone’s experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.

Deadline for applicaitons: 4 August 2025 at 12 noon.

Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.

It’s important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.

The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We foster a culture where all staff and volunteers are expected to report concerns regarding vulnerable individuals or the conduct of colleagues and others they encounter. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.