Housekeeping Assistant

NHS; Camberley; On-site; GBP 9,000 - 24,000; Full time

Job summary

Join a compassionate team as a Housekeeping Assistant with NHS at the Phyllis Tuckwell Hospice. This role involves maintaining cleanliness and ensuring a supportive atmosphere for patients. With flexible hours and in-house training, you can make a difference every day in a caring environment.

Benefits

Self-invested personal pension with matched contributions

Employee Assistance Programme

Blue Light Discount Card

Flexible working hours

Supportive colleagues

Qualifications

• Previous experience in a similar role is preferred but not essential.
• In-house training will be provided.
• Candidates must have a professional approach.

Responsibilities

• Maintain high standards of cleanliness and safety in the hospice environment.
• Support clinicians and respond to requests from patients and families.
• Participate in training and development initiatives.

Skills

Interpersonal communication

Teamwork

Flexibility

Job description

£23,890 per annum (WTE based on 37.5 hours)

15 hours a week - Saturday and Sunday

£9,556 per annum (£23,890 WTE based on 37.5 hours)

Some flexibility with hours, to be discussed at interview.

Are you passionate about working for a charity that delivers exceptional care?A role with Phyllis Tuckwell gives you the opportunity to make a realdifference to peoples lives every day.

Wehave two job opportunities for a full time and a part time HousekeepingAssistant withinour friendly and supportive Housekeeping team.We are currently in the process of building a new Hospice on our existing sitein Farnham, our In-Patient Unit (IPU) and this role will be based on atemporary basis at Kings Lodge Care Home in Camberley. We are aiming to move into our new Hospicewithin 12 months, at which point our IPU and this role will relocate from KingsLodge in Camberley to the new Hospice in Farnham.

Main duties of the job

Our housekeepers are an essential part of our team, not only for housekeeping, but also for maintaining a positive and friendly atmosphere. Previous experience of similar work in an inpatient environment preferred, but not essential. The role provides in-house training for the successful candidate.

About You

A successful Housekeeping Assistant will have:

• A flexible and professional approach
• The ability to support clinicians
• Excellent interpersonal and communication skills
• Strong team working skills as well as the ability to work independently

For a full list of essential requirements, please refer to the job description and person specification document.

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Housekeepers are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

About us

We are committed to creating a diverse and inclusiveculture, with the principles of fairness and equality at its core. We are anequal opportunities employer, who values and respects our employees uniqueknowledge, skills and experiences. We warmly welcome applications from allsections of the community. All appointments are made following a fair andequitable process, based on merit, job requirements and business need.

We Offer:

• Phyllis Tuckwell Group Self Invested Personal Pension(matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues

97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

If you are unable to apply on-line or have any questionsabout the process, please contact HR on 01252 729408 oremail:[e-mail]

Closing date for receipt of applications: Sunday 6th July2025

Interviews to be held: Tuesday 15th July 2025

We reserve the right to closethe role ahead of the closing date should sufficient applications be received.Your early response is therefore encouraged. Please note that we do not hold asponsor licence and therefore are unable to provide sponsorship.

This post is subject to an enhanced Disclosure and BarringService check.

NO MEDIA OR AGENCIES

Job responsibilities

ACCOUNTABLE TO: Housekeeping and Catering Manager

JOB PURPOSE:

To monitor and maintain high standards of cleanliness ofthe environment, understand specific professional ethical aspects of the jobrole and continually maintain and update knowledge. Ability to carry out therequirements of the job or a range of related jobs requiring light physicaleffort.

RESPONSIBILITIES:

1.0 Professional

1.1 Toensure all surfaces are visibly clean and free from dust, dirt and debris andthat appropriate cleaning agents and equipment are used.

1.2 Toensure appropriate protective clothing is worn, including uniform and footwear.

1.3 Toensure cleaning is carried our in a manner and a time that causes minimumdisruption.

1.4 Toensure spillages and hazards are removed with minimal delay.

1.5 Toinform the appropriate authority when cleaning schedules cannot be carried out.

1.6 Toensure equipment and materials are returned to the appropriate storage place.

1.7 Toensure requests from patients and families are checked with clinical staff andthat any concerns are passed on to nursing staff.

1.8 Toensure food and beverages are served in an appropriate and safe manner inaccordance with food hygiene regulations.

2.0 Operational

2.1 To have an awareness of, and to observe policy systems andprocedures relating to area of work. Including emergency procedures.

2.2 To take steps to meet key aspects of the role and mainresponsibilities.

2.3 To effectively manage self and lead others to meet hospiceaims and objectives in terms of day-to-day activities.

2.4 Maintain concentration when using machinery and equipment.

3.0Trainingand Development

a)Team

3.1 Toattend statutory training sessions as directed by the Housekeeping Manager andunderstand legislation associated with such training.

3.2 Throughthe hospice annual appraisal review system, review training needs and agreeyearly objectives with the Housekeeping Manager.

3.3 To create a positive learning environment, enable staff tolearn through positive and negative experiences.

b) Personal

3.4 To work effectively with colleagues in a team and to providesupport and consideration to others as necessary.

3.5 To be prepared to make suggestions as to how improvementscould be made and to contribute in team meetings.

4.0 Customer

4.1 Maintain professional interaction withpatient, relatives, and carers.

4.2 Provide ahigh level of service always delivering a good patient experience.

5.0 Research

5.1 To be aware of and to takepart in quality testing issues in conjunction with the Housekeeping Manager.

6.0Safeguarding, Equality, Diversity and Inclusion

Role holders are required to understand their responsibilities in thesafeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harmor abuse of adults and children at risk.

You are required to:

• adhereto Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supportsthe local authoritys multi agency safeguarding policy, the law (Care Act 2014)and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• informthe appropriate PT professional where there is concern that an adult or childmay be at risk of harm, abuse, or neglect.

PhyllisTuckwell is committed to an Equal Opportunities approach, valuing, andrespecting everyone as individuals, with diverse opinions, cultures,lifestyles, and circumstances.

This jobdescription is underpinned by Phyllis Tuckwells philosophy, culture, and corevalues, which actively embrace diversity and inclusion and promotes total teamspirit.

This job description is currentand subject to yearly review in consultation with the jobholder. It isliable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Managing Work

• Ability to make decisions and work on own initiative when required to do so.
• Meet key aspects within your job role.
• To obtain resources when necessary, in day to day activities to get things done.
• Ability to undertake light psychical duties.
• To have awareness of policies.
• To be able to follow systems and procedures relating to the job role.
• To have awareness of Health & Safety.
• To understand the importance of security and confidentiality, is beneficial but not essential, training will be provided.
• To be aware of own safety and other people around you.
• Ability to maintain good levels of concentration when handling equipment.

Quality

• Promotes a positive aptitude to work.
• Provides a quality service.
• Takes care in carrying out all aspects of the role.
• Quality of work should always be of a high standard.

Experience

• Ability to carry out the requirements of the job role.
• Understand the importance of updating job knowledge.
• Previous experience of similar work in a hospital/care environment preferred but not essential.
• Food & Hygiene or Manual Handling certificates are beneficial but not essential.

Relationships and Verbal Communication

• To have the ability to read communication books and communicate back.
• To be able to listen to others and not be judgemental.
• Ability to communicate within groups at all levels.
• Display empathy when communicating with relatives, carers and volunteers.
• Show discretion when encountering difficult situations.

Team Working & Computer Skills

• Ability to work as part of a team.
• Develops effective relationships with colleagues and create a sense of team spirit.
• Provides personal support to colleagues when required.
• Be in possession of basic IT skills e-mail and internet usage and willingness to increase IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,890 a yearfor the 37.5 hour role and £9,556 for the 15 hour role