Housekeeper (Permanent) BR

UK Mission Enterprise; Greater London; On-site; GBP 20,000 - 27,000; Full time

Job summary

UK Mission Enterprise is seeking a dedicated Housekeeper for permanent duties in Greater London. The role involves cleaning and maintaining guest properties, ensuring high standards are met, and supporting guest services during stays.

The candidate should have housekeeping experience, be able to handle physical tasks, and be comfortable working a rotating schedule including weekends and bank holidays. A UK driving license is desirable.

Qualifications

• Must be able to speak and understand English
• Experience in professional housekeeping and physical stamina
• Health and safety training (Desirable)
• Valid UK driving license preferred (Desirable)

Responsibilities

• Clean assigned properties to the highest standard and maintain consistency in and out of season
• Clean bathrooms, kitchens, hallways, stairs, lifts and related areas with correct products and equipment
• Operate water outlets for legionella prevention and log readings
• Set up and service accommodation for overnight guests; assist with guest requests
• Open/close properties; manage alarms as directed by management
• Report maintenance issues and stock levels to supervisor/Housekeeping Office
• Supervise and sign in/out contractors and ensure policy adherence
• Process laundry and check quality upon return to meet standards

Skills

English proficiency

Housekeeping experience

Health and safety awareness

UK driving license

Job description

Housekeeper (Permanent) BR

Key Responsibilities:

• To clean assigned properties to the highest standard of cleanliness and ensure standards remain consistent in and out of season - in a 'state of readiness'. This includes but is not limited to:
  • Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment.
  • Keep all Bathrooms tidy and clean such as baths, Showers, lavatories, tiles, mirrors, vanity units and floors,
  • Keep all Kitchens clean and tidy, washing dishes, pans, ovens, hobs, cupboards, floors and shelves.
• Run all water outlets on a regular basis from the Kitchens, bathrooms and cloakrooms to prevent legionella growth. Complete records and report any water temperature or pressure fluctuation.
• Turn mattresses periodically with the help of others, always following health and safety procedures.
• Responsible for pre-arrival set-ups, during stay services, departure deep cleaning, low season housekeeping maintenance of assigned properties as directed by Management.
• Responsible for the opening and closing of assigned properties - disarming alarms at the start of a shift and setting of the alarms at the end of a shift. Any problems with alarms must be reported to the Housekeeping Office immediately.
• To ensure any persons entering your place of work are legitimate staff or contractors - no access should be given to any persons unless prior arrangements have been made via the Housekeeping Office.
• To ensure any contractors working in properties adhere to company policy and always keep workplace neat and tidy. Ensure all contractors sign in/out when visiting properties.
• To report any maintenance problems within properties to your supervisor or to the Housekeeping Office.
• To process all large quantities of laundry for pickup and drop-off, any discrepancies should be reported to your supervisor. To check laundry on return ensuring that quality of work meets with required standards.
• To assist Supervisors with stock takes of all operating equipment and property inventories.
• Responsible for the upkeep of all housekeeping equipment. To inform Supervisors when re-placement of machinery, cleaning materials, etc. are required.
• Ensure the crockery, cutlery and table linen stores are monitored and maintained effectively
• To ensure that any damages/stains to carpets or soft furnishings are reported to your supervisor immediately.
• To attend to guest requests promptly and efficiently, ensuring to keep your supervisor informed of any extra requests.
• Responsible for the placing of food orders through the housekeeping office when clients are in residence. To check on receipt of delivery that quantity and quality are correct - informing the office immediately of any discrepancies/quality issues.
• To ensure any personal items left in properties, are dealt with in the correct manner.
• Set up and service all accommodation for overnight guests and attend to their needs and requests.
• Responsible for mobile phones and to ensure they are in good working order.
• To be flexible with working a rotating shift including weekends and Bank Holidays.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Able to speak and understand English (Essential)
• Experience in professional housekeeping and ability to handle the physical demands of the role (Desirable)
• Safe handling of hazardous chemicals training (Desirable)
• Valid UK driver's license, preferably manual (Desirable)