Housekeeper - Part Time - 21.5 Hours

Greystar Worldwide, LLC; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading global real estate company seeks a dedicated cleaning team member to ensure the cleanliness and appeal of their Manchester community. Responsibilities include maintaining communal spaces, addressing resident inquiries, and supporting a positive living environment. Applicants should have knowledge of UK health and safety standards and demonstrate strong customer service skills.

Qualifications

• Ability to read and write in English to understand safety labels and manuals.
• Knowledge of UK health and safety requirements.
• Skilled in the safe use and maintenance of cleaning fluids.

Responsibilities

• Ensure high standards of cleanliness throughout the community.
• Respond positively to customer queries and resolve them promptly.
• Maintain cleanliness standards in resident rooms and communal areas.

Skills

Attention to Detail

Customer Service

Problem Solving

Flexibility

Initiative

Education

Knowledge of UK health and safety requirements

Tools

Cleaning fluids and tools

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprising nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The role ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception, designated resident rooms, office areas, and other amenities. The goal is to enhance and maintain community appeal and provide a positive resident experience.

KEY RESPONSIBILITIES

• Work as part of a friendly and supportive team to ensure high standards of cleanliness throughout the community.
• Respond positively to customer queries, resolving them promptly or directing residents to appropriate assistance.
• Clean reception, offices, common spaces, and restrooms.
• Check and clean amenity areas daily as required.
• Perform daily litter picks in external areas.
• Freshen all empty rooms, apartments, and show flats to maintain market-ready appeal.
• Conduct weekly flush downs in all empty rooms and apartments following health and safety policies.
• Assist in the make-ready process and perform additional duties as requested by the Community Manager or supervisor.
• Report hazards or potentially dangerous situations to the Community Manager.
• Log maintenance issues with the Customer Service team during daily tasks.
• Address resident concerns or queries as needed.
• Maintain inventory of cleaning supplies and reorder when necessary.
• Use materials and equipment efficiently, ensuring cost-effectiveness without compromising quality.
• Maintain cleanliness standards in resident rooms, kitchens, bathrooms, and communal areas, including tasks like vacuuming, sweeping, mopping, dusting, polishing, and emptying trash.
• Change bed linen, make beds, replace towels, and restock bathroom supplies if required.
• Manage stock levels to prevent damage and ensure availability.

KEY RELATIONSHIPS

• Onsite Team Members

ABOUT YOU

KNOWLEDGE & QUALIFICATIONS

• Ability to read and write in English to understand safety labels, COSHH policies, and manuals.
• Knowledge of UK health and safety requirements.
• Skilled in the safe use and maintenance of cleaning fluids and tools.

EXPERIENCE & SKILLS

Essential

• Ability to solve practical problems and follow procedures.
• Ability to work independently and use initiative.
• Strong attention to detail.
• Flexible and adaptable to changing environments.
• Proficiency in customer service and interpersonal skills to interact effectively with residents and team members.