Housekeeper (NHH161)

Customeyes; Northop Hall; On-site; Confidential; Part time

Job summary

Customeyes is seeking a part-time hospitality associate to maintain high standards of room and public area cleanliness, assist with guest services, and support restaurant operations. The role includes weekend shifts (Saturday to Tuesday) and requires flexibility to ensure smooth check-in/out and guest satisfaction.

Role responsibilities include managing linens, cleaning, reporting maintenance, using Zeevou for bookings/payments, and coordinating with the onsite team and remote staff.

Qualifications

• Efficient, reliable service-minded individual with strong attention to detail.
• Honest and trustworthy with a proactive approach to tasks.
• Flexible and enthusiastic team player who maintains high standards.

Responsibilities

• Maintain immaculate guest rooms and common areas.
• Assist with housekeeping duties: linen, towels, toiletries, cleaning, and laundry.
• Ensure smooth check-in/check-out processes and guest satisfaction.
• Respond to guest inquiries promptly and professionally; report issues to management.
• Utilize Zeevou to update bookings and payments records and communicate via Discord.
• Support restaurant service and front-of-house tasks as needed.

Skills

Efficiency

Integrity

Attention to detail

Proactivity

Enthusiasm

High standards

Flexibility

Tools

Zeevou

Job description

Part-time

Saturday, Sunday, Monday and Tuesday

Tasks

Mission:

Ensure that the hotel is maintained and presented to the highest standard possible- guests entering a property should always feel like they are the first one to have ever stayed at the property.

Key Responsibilities:

• Ensure all rooms are immaculate, orderly, and fully furnished to accommodate guests’ comfort
• Provide basic housekeeping duties, including replacing linens, changing and arranging the towels, emptying and sanitising bins, restocking toiletries in an orderly manner, vacuuming, dusting, removing cobwebs, cleaning blinds and curtains (where necessary arrange washing and ironing), picking up larger objects off the floor, cleaning glass and windows, spot cleaning partition doors, electrical outlets, walls and sideboards, sweeping and mopping the floors, and cleaning toilets and rearranging the room after guests check out
• Clean communal areas as and when required, collaborate closely with Property Manager and Maintenance Personnel in doing so
• Use the cleaning app and send pictures of the cleanings
• Ensure smooth check-in and check-out processes
• Respond to guests’ complaints in a timely and professional manner and contact necessary team members to solve problems that may arise
• Understand Zeevou and our in-house technology; maintain updated records of bookings and payments on Zeevou
• Keep track of repeating issues and convey them to the Managers
• Look at all of the linens and treat any stains that is found
• Place all laundry in the washer and add the cleaning agents as directed
• Take out the clothes and linens after washing and dry and iron them following the manufacturer's recommendations
• Inspect laundry equipment visually and report any maintenance issues to the building management
• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food/beverages
• Take and serve orders; issue bills and accept payment
• To deal with complaints or problems with a positive attitude
• Maintain serving areas
• Send reports to OE upon request
• Communicate with the remote team on Discord
• Participate in weekly meetings
• Other responsibilities as delegated by the onsite manager/OE

Requirements

Required Skills and Qualifications:

Efficiency

Honesty/integrity

Attention to detail

Proactivity

Enthusiasm

High standards

Flexibility

Recruitment Checks:

ID Card

Proof of Address

Authorisation to stay/work in the UK