Housekeeper - Maternity

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 27,000; Full time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Housekeeper - Maternity to support patient care by maintaining clean, safe and welcoming wards and kitchens. The role integrates with ward teams to uphold high standards of cleanliness, hygiene and nutrition support across hospital facilities.

You will be responsible for serving meals and beverages, stocking ward supplies, and ensuring the kitchen and service areas are orderly and compliant with food safety guidelines while

Qualifications

• Clear and polite telephone and verbal communications.
• Ability to work closely with all grades of staff.
• Dealing with enquiries/complaints
• Adaptability, ability to prioritise work, especially under pressure.
• Customer service focused environment.

Responsibilities

• You will serve the meals and drinks to our patients throughout the shift.
• Do ordering and stocking up of the wards products.
• Ensure kitchen is cleaned and efficient running.
• Communicate with the patients and relatives of their nutritional needs.

Education

Basic general education - English & Math

Tools

Computer literacy

Job description

Our mission

Providing high-quality, compassionate care for our communities

Our vision to 2030

To be trusted to provide consistently outstanding care and exemplary service

Our values

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Housekeeper - Maternity who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Main duties of the job

• You will serve the meals and drinks to our patients throughout the shift.


• Do ordering and stocking up of the wards products.


• Ensure kitchen is cleaned and efficient running.


• Communicate with the patients and relatives of their nutritional needs.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage


• New Queen Elizabeth II (New QEII), Welwyn Garden City


• Hertford County, Hertford


• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Essential criteria

• Clear and polite telephone and verbal communications.


• Ability to work closely with all grades of staff.


• Dealing with enquiries/complaints


• Adaptability, ability to prioritise work, especially under pressure.


• Customer service focused environment.

Desirable criteria

• Previous employment within the NHS within a hospital environment or hotel industry.


• Training in food hygiene


• Training in cleaning standards/small maintenance tasks.

Essential criteria

• Motivation and initiative to work alone, and within a team.


• Able to organise and ensure that the environment is conducive to health care.


• Politeness, approachable with all patients, staff, and visitors.


• Confidentiality


• Flexible/adaptable.

Knowledge

Essential criteria

• Knowledge of Health and safety Issues


• Clerical Procedures and Ordering of Supplies


• Working with the public

Desirable criteria

• Patients' nutritional needs


• Waste Management


• Infection control issues

Essential criteria

• Basic general education - English & Math


• Computer Literate

When you apply

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact