Housekeeper Manager

The Role

We are currently seeking a dynamic and results-driven Housekeeper Manager. The role is to oversee and manage all aspects of the Hall and Estates cleaning services, ensuring exceptional guest experiences and efficient cleaning operations within the hotel and the Hall area. This role requires strong leadership skills, attention to detail, and a customer-centric approach.

The primary goal will be to cohesively bring together all housekeeping services across all areas and departments of the Estate. The role involves maintaining service standards in line with financial controls and operational standards.

Key Responsibilities Include But Not Limited To

• Supervise and manage a team of housekeeping staff, providing guidance and support for efficient operations.
• Implement and enforce hall policies and procedures related to housekeeping and services. Identify health and safety issues, including fire hazards, within the hotel area, resolving them where possible or escalating as appropriate.
• Train and motivate team members to provide excellent cleaning services and ensure adherence to policies and safety protocols.
• Support recruitment of staff in this area, in collaboration with the HR department, and oversee induction, training, appraisal, and disciplinary procedures.
• Allocate tasks and monitor workloads to promote staff development.

Location

Madingley Hall is part of the Institute of Continuing Education at the University of Cambridge. Built in the 16th century, it features 16 meeting rooms, 62 ensuite bedrooms, a professional kitchen, licensed bar, coffee shop, and rentable short-stay accommodation, set within 8 acres of grounds including Capability Brown-designed gardens.

How To Apply

Click the 'Apply' button below to register an account with our recruitment system (if you haven't already) and submit your application online.

Benefits

• 36 days of annual leave, including Bank Holidays
• Defined benefits pension schemes
• Flexible working options
• Support for health & mental wellbeing
• Shopping discounts
• Rental deposit scheme
• Public transport season ticket loans

Once an offer is accepted, the successful candidate will undergo a health assessment.

For inquiries, contact David Toulson-Burke, General Manager, via email: david.toulson-burke@ice.cam.ac.uk. For application questions, email HR@ICE.cam.ac.uk.

The closing date for applications is 27 April 2025. Interviews will be scheduled shortly after. Please quote reference EA45699 in your application and correspondence.

The University promotes equality, diversity, and inclusion and encourages applications from all sectors of society. All employees must be eligible to work in the UK.