Housekeeper - British Airways Arrivals Lounge Terminal 5 - Hounslow

Baxterstorey

Staines-upon-Thames

On-site

GBP 18,000 - 24,000

Full time

4 days ago

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Benefits offered by this job

Free meals on shift

Bespoke training and development

Apprenticeship opportunities

Pension and life insurance

Discounts on Perkbox app

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is seeking a Housekeeper to clean and maintain surfaces, furnishings and service areas to a high standard. You will stock supplies, use safe cleaning equipment, and provide a friendly, hygienic service to customers in a collaborative team.

You will set up areas, ensure hygiene compliance, follow safety regulations, and contribute to a positive work environment with effective communication and teamwork.

Qualifications

Previous experience in a similar role, preferably in a hotel or busy setting.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
Ability to work well under pressure and handle customer complaints effectively.
Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
Willingness to learn and progress
Be honest and trustworthy
Team player
Respectful
Flexible and adaptable to change
Possess cultural awareness and sensitivity
Demonstrates sound work ethics
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Responsibilities

To clean as appropriate all surfaces, furnishings and fittings using the specified equipment and cleaning products.
To maintain sufficient supplies of cleaning materials and consumables relevant to the working area and ensure that they are stored safely and securely at all times.
To use, maintain and ensure the safe storage of cleaning equipment and to report defects to the appropriate person.
To provide a friendly, efficient and hygienic service to all customers.
Set up tables, chairs, and other lounge furniture and arrange them appropriately.
Clean and sanitize toilet cubicles, showers, tables, counters, and service areas regularly.
Communicate effectively with team members to ensure smooth operations.
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
Adhering to dress code policies. Demonstrate excellence.
Adhere to health & safety and hygiene regulations to maintain a safe environment.
Follow proper hand hygiene procedures and maintain personal cleanliness.
To treat your team members as you would expect to be treated.
To co-operate with all team members and undertake duties in the cleaning areas as requested to ensure an efficient and effective service is delivered at all times
To assist and share knowledge and experience with team members as required
To report any accidents or near misses to your Supervisor as soon as they occur
To ensure compliance with all instructions relating to the use and storage of materials/equipment necessary for cleaning tasks.
To complete training courses as required.
To rigorously follow the location cleaning schedules.

Skills

Housekeeping experience

Customer service

Attention to detail

Teamwork

Flexible / adaptable

Willingness to learn

Honest and trustworthy

Be a team player

Respectful

Job description

At BaxterStorey, we believe that creating a lasting impression for our customers is not possible without the support of the entire team. That's why we're looking for a Housekeeper who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people who set us apart; that's why, as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Housekeeper who is enthusiastic and thrives in a harmonious and collaborative team, we would love to hear from you!

Job Description

To clean as appropriate all surfaces, furnishings and fittings using the specified equipment and cleaning products.
To maintain sufficient supplies of cleaning materials and consumables relevant to the working area and ensure that they are stored safely and securely at all times.
To use, maintain and ensure the safe storage of cleaning equipment and to report defects to the appropriate person.
To provide a friendly, efficient and hygienic service to all customers.
Set up tables, chairs, and other lounge furniture and arrange them appropriately.
Clean and sanitize toilet cubicles, showers, tables, counters, and service areas regularly.
Communicate effectively with team members to ensure smooth operations.
Maintain a positive work environment by fostering teamwork and cooperation
Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
Adhering to dress code policies. Demonstrate excellence.
Adhere to health & safety and hygiene regulations to maintain a safe environment.
Follow proper hand hygiene procedures and maintain personal cleanliness.
To treat your team members as you would expect to be treated.
To co-operate with all team members and undertake duties in the cleaning areas as requested to ensure an efficient and effective service is delivered at all times
To assist and share knowledge and experience with team members as required
To report any accidents or near misses to your Supervisor as soon as they occur
To ensure compliance with all instructions relating to the use and storage of materials/equipment necessary for cleaning tasks.
To complete training courses as required.
To rigorously follow the location cleaning schedules.

Qualifications

Previous experience in a similar role, preferably in a hotel or busy setting.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
Ability to work well under pressure and handle customer complaints effectively.
Excellent organisational and time management skills, with the ability to multitask and prioritise tasks in a fast-paced environment.
Ability to work independently as well as part of a team, demonstrating a cooperative and positive attitude.
Willingness to learn and progress
Be honest and trustworthy
Team player
Respectful
Flexible and adaptable to change
Possess cultural awareness and sensitivity
Demonstrates sound work ethics
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

Join us and bring your unique perspective to our team.