Housekeeper (Bank)

Anchor Hanover Group; Upton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking dedicated individuals to maintain a clean and safe environment for customers. This role involves ensuring high standards of cleanliness in both home and communal areas, utilizing cleaning products safely, and adhering to health and safety guidelines. The ideal candidate will possess strong interpersonal skills, a friendly demeanor, and the ability to work both independently and as part of a team. Join a forward-thinking organization that values diversity and inclusion, offering a supportive environment where your contributions will make a real difference.

Qualifications

• Previous cleaning experience and knowledge is desirable.
• Understanding of data protection and confidentiality.

Responsibilities

• Ensure the location is clean, pleasant, and safe for customers.
• Follow health and safety procedures with cleaning products.

Skills

Customer service NVQ2

Cleaning experience

Time management

Interpersonal skills

Empathy skills

Teamwork

Prioritization

Tools

Carpet cleaners

Job description

Reporting into the Location Manager, responsibilities will include:

• Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice, and empower their members. We recruit, train, and promote without discrimination on the basis of race, religion, color, sex or gender identity, sexual orientation, disability, age, or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident, or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.