Housekeeper (Bank)

TN United Kingdom; Kidsgrove; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading not-for-profit organization dedicated to providing exceptional care for the elderly. This role offers a rewarding opportunity to ensure a clean, safe, and pleasant environment for residents. You will engage directly with the community and contribute to a supportive team that prioritizes the well-being of its residents. With a strong emphasis on personal and professional development, this position provides a chance to make a meaningful impact in the lives of others while enjoying a variety of perks and benefits that promote health, happiness, and financial security.

Benefits

Gym, fitness, and wellbeing discounts

Mental health support

Flexible working options

Pension plan with matching contributions

Discounts on shopping and technology

Ongoing personal and professional development

Career progression opportunities

Qualifications

• Previous cleaning experience and knowledge is desirable.
• Understanding of data protection and confidentiality.

Responsibilities

• Ensure cleanliness and safety for customers in their home environment.
• Follow health and safety procedures when using cleaning products.

Skills

Customer service NVQ2

Time management

Interpersonal skills

Empathy skills

Ability to work in a team

Prioritisation skills

Education

NVQ Level 2 in Customer Service

Job description

Social network you want to login/join with:

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:

1. Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas.
2. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2. Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Maple Tree Court in Stoke-on-Trent is home to well trained and helpful staff with rooms for up to 64 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

• Contemporary care home with wide corridors, four small units, with dining area on each, wide corridors, spacious garden with access from bedrooms and lounges. Pond area with soothing running water. Good access to motorways, good local shops and supermarket.
• A friendly and bubbly team supporting with 24 hour care. Always ready to help and support residents and their families. Good connections with professionals and doctors. Dementia friendly environment. All rooms on-suite, with profiling baths available on each corridor. Visitors welcome any time.
• Good community relations, inviting the community to be involved in the home. Local church visits regularly. Local school visit and make artwork for the home. Fresh food made daily by the chefs. Daily activities.

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness, and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology, and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities