Housekeeper (Bank)

Anchor Hanover Group; East Midlands; On-site; GBP 18,000 - 22,000; Full time

Job summary

Anchor Hanover Group is seeking a dedicated cleaner in the East Midlands to keep residents' homes and communal areas clean, welcoming, and safe for customers and staff.

You will follow cleaning procedures, use products safely, and maintain confidentiality and safeguarding of vulnerable adults while delivering reliable, friendly service. You will adhere to COSHH and health and safety policies, and data protection rules, supporting residents and colleagues with a courteous, professional approach.

Qualifications

• NVQ2 in Customer Service is required.
• Experience with cleaning products and safety procedures.
• Knowledge of cleaning procedures and equipment.
• Understanding of data protection and safeguarding.
• COSHH and workplace safety knowledge.

Responsibilities

• Ensure that locations are clean, pleasant and safe for customers.
• Ensure cleaning products are used safely and follow health and safety procedures.

Skills

Time management

Interpersonal skills

Teamwork

Independent work

Education

NVQ2 in Customer Service

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.