Housekeeper - 7523

FirstPort; West Byfleet; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading property management provider is seeking a Housekeeper to deliver high-quality service within an assisted living environment. The ideal candidate will have a passion for customer service, attention to detail, and the ability to work as part of a team. Responsibilities include cleaning common areas and apartments while ensuring customer satisfaction.

Benefits

Competitive salaries

Benefit packages and discounts

Training and support

Qualifications

• Experience in housekeeping within a team environment.
• Passion for providing exceptional customer service.
• Ability to meet time deadlines and work under pressure.

Responsibilities

• Provide housekeeping service to customers’ homes and communal areas.
• Vacuum, dust, and spot clean all common areas.
• Deep clean as needed and complete other tasks as directed.

Skills

Attention to detail

Customer service

Organizational skills

Reliability

Job description

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Job Sector: Retirement - Assisted Living

Hours: Monday to Friday 9am-3.30pm (30 hours per week)

As Housekeeper, you will contribute to our vision of being the UK's favourite property manager by:

• Providing an efficient, housekeeping service to our customers within their individual homes and to the communal areas of the development

The Housekeeper reports to the Head Housekeeper and the Estate Manager.

About You

You will currently be working within or have experience of housekeeping within a team environment and have a passion for providing an exceptional level of customer service at all times.

To approach tasks you are able to be organised and prioritise so you can meet time deadlines on an on-going basis. With this you are also punctual, reliable and have excellent attention to detail.

You have experience of emergency situations and always remain calm to take the necessary actions with a high standard of professionalism.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
• Servicing of customers’ apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
• Deep clean communal areas and apartments as needed.
• Complete any other tasks as required by our customers following appropriate training guidelines.
  

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.