Housekeeper

salvationarmyca; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Salvation Army is seeking a dedicated Housekeeper to maintain the facility’s cleanliness and assist with minor repairs, ensuring a safe, welcoming environment for residents and staff. You will manage cleaning supplies, follow health and safety policies, support in room turnovers for new residents, and train new housekeeping staff while upholding the organization’s values.

Shift work and physical duties, including lifting and seasonal outdoor tasks, are part of the role; completion of Grade

Qualifications

• Completion of Grade 12, or an equivalent combination of education and experience.
• First Aid/ CPR Certification
• Previous Housekeeping experience required
• Experience working with and functional knowledge of the barriers and issues experienced by the populations we support - the unhoused, and those with mental health and addiction disabilities.
• Thorough knowledge and understanding of and a commitment to anti-racism, anti- oppression, and equity.

Responsibilities

• Ensure cleanliness and maintenance of the facility by cleaning and sanitizing the building in a systematic and thorough manner, including floors, walls, windows, appliances, fixtures, washrooms, kitchen and dining room, lounge, and offices.
• Manage environmental supplies, including weekly verification of expiry dates on products, restocking inventories of cleaning supplies, linens, and towels and removal and replacement of worn towels, sheets and mattress protectors.
• Sanitizing the facility when there are outbreaks by following outbreak policies and health requirements.
• Turn over and prepare rooms for new residents within established timelines and assist with set up and break down of rooms for events and meetings.
• Ensure a clean and welcoming environment for staff and clients by following waste removal and recycling procedures.
• Identify and report repairs or maintenance needs.
• Ensure compliance with health and safety regulations and SDS procedures.
• Respond promptly to inquiries or requests from guests or staff.
• Assist in training new housekeeping staff and providing ongoing support and guidance.
• Carry out seasonally appropriate responsibilities (snow shoveling, salting, or sanding).
• Adhere to standards consistent with The Salvation Army mission.

Skills

Communication skills

Customer service

Time management

Interpersonal skills

English literacy

Education

Grade 12 or equivalent

First Aid/ CPR Certification

Housekeeping experience

Experience with unhoused populations and mental health/addiction issues

Anti-racism / equity knowledge

Tools

Chemical handling

Equipment operation

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY:

The Housekeeper is responsible for maintaining the facility's cleanliness in accordance with relevant standards. The individual is also responsible for making minor repairs and escalating work order proposals to the Operations Manager when necessary.

ACCOUNTABILITIES

• Ensure cleanliness and maintenance of the facility by cleaning and sanitizing the building in a systematic and thorough manner, including, but not limited to, floors, walls, windows, appliances, fixtures, washrooms, kitchen and dining room, lounge, and offices.
• Manage environmental supplies, including but not limited to weekly verification of expiry dates on products, restocking inventories of cleanings supplies, linens, and towels and removal and replacement of worn towels, sheets and mattress protectors.
• Sanitizing the facility when there are outbreaks by following outbreak policies, procedures, and public health requirements.
• Turn over and prepare rooms for new residents within established timelines and assist with set up and break down of rooms for events and meetings.
• Ensure a clean and welcoming environment for staff and clients by following waste removal and recycling procedures for all common areas and client rooms.
• Identify and report any repairs or maintenance needs to the appropriate personnel.
• Ensure compliance with health and safety regulations and policies. Ensure that Safety Data Sheets (SDS) are up to date and located in the designated accessible area and that SDSs for all chemicals used in the facility are followed at all times.
• Respond promptly and courteously to any inquiries or requests from guests or staff.
• Assist in training new housekeeping staff and providing ongoing support and guidance.
• Carry out seasonally appropriate responsibilities (i.e. snow shoveling, salting, or sanding of outdoor areas in winter)
• Carry out all responsibilities in a professional manner and be always a positive role model for the residents.
• Adhere to standards that are consistent with the mission of The Salvation Army

Administration

• Update the maintenance Binder reporting any repairs that need to be addressed.
• Report any major repairs/ breakdowns to designated supervisor.
• Post cleaning checklist through the common areas and file the completed ones in the cleaning binder.
• Signoff sheet for turnovers to be updated and completed daily.
• Prepare inventory order sheet to be approved by designated supervisor prior to placing the orders.

ORGANIZATIONAL RESPONSBILITIES

• The position will adhere to standards of The Salvation Army best practices, as well as the Regional Municipality of York's Core Standards.
• Participate fully and constructively in staff meetings and in service training
• Read and follow the Policy & Procedures Manual and the Employees Handbook
• Maintain confidentiality in all matters pertaining to clientele and coworkers
• Read and follow the Equity, Diversity and Inclusivity Plan.

CRITICAL RELATIONSHIP MANAGEMENT

N/A

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

N/A

FINANCIAL AND MATERIALS MANAGEMENT:

n/a

WORKING CONDITIONS:

• Shift work - scheduling to be assigned and posted two weeks prior.
• Lifting, bending, standing for long periods of time

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Completion of Grade 12, or an equivalent combination of education and experience.
• First Aid/ CRP Certification
• Previous Housekeeping experience required
• Experience working with and functional knowledge of the barriers and issues experienced by the populations we support - the unhoused, and those with mental health and addiction disabilities.
• Thorough knowledge and understanding of and a commitment to anti-racism, anti- oppression, and equity.

SKILLS AND CAPABILITIES:

• Ability to read, write English and follow written instructions
• Ability to effectively communicate with residents and staff
• Good understanding of chemical and equipment use
• Ability to work independently or as part of a team
• Strong customer service skills
• Must have good interpersonal/time management skills
• Good knowledge of community resources

Successful candidate will be required to provide upon hiring:

A