Housekeeper

The Inn Collection Group; Whitby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeper to join their award-winning team. This role is perfect for someone passionate about cleanliness and customer service, ensuring that guests enjoy pristine rooms and welcoming public areas. You'll play a vital role in maintaining high standards and creating memorable experiences for visitors. With a supportive work environment and opportunities for personal development, this position offers the chance to thrive in a dynamic and rewarding setting while balancing personal commitments. Join a team that values respect, warmth, and honesty, and contribute to making people happy.

Benefits

Extra paid holiday for birthdays

50% off food at any of our Inns

Paid Breaks

Stay for £1 during January, February, and March

1/3 off room bookings all year round

£50 on same day bookings

15% off bed and breakfast for loved ones

24/7 confidential support

Tronc (tips)

Give-inn back scheme

Qualifications

• Must be friendly and detail-oriented with a passion for cleanliness.
• Ability to remain calm under pressure and exceed guest expectations.

Responsibilities

• Clean rooms to high standards and ensure public areas are welcoming.
• Report maintenance issues promptly and manage stocks of supplies.

Skills

Detail-oriented

Team collaboration

Reliability

Customer service

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

How we say thank you!

1. Celebrate your birthday with an extra paid holiday.
2. Build your future with support from our Lead-Inn development program.
3. Take the time you need to rest and recharge; Paid Breaks are on us.
4. Enjoy 50% off food at any of our Inns.
5. Relax with a stay at any of our Inns during January, February, and March for just £1.
6. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
7. Experience a spontaneous trip away with £50 on same day bookings.
8. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
9. 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
10. Tronc (…that’s tips to me and you).
11. Contribute to a company that gives back through our Give-inn back scheme.
12. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.

You’ll Fit Right Inn

At The Inn Collection Group, we are pubs with rooms—not just any rooms, but pristinely kept spaces, prepared for each guest to enjoy an unforgettable stay. This high standard is made possible by our dedicated and skilled housekeeping teams.

A successful Housekeeper will be friendly and detail-oriented, able to remain calm under pressure and exceed guest expectations by responding promptly. As a key member of the Housekeeping team, you’ll work collaboratively, contributing to a positive and efficient work environment.

Your duties will include cleaning rooms to our high standards, ensuring public areas are clean and welcoming, and promptly reporting maintenance issues. You’ll follow safety guidelines, work to create memorable visits for our guests and manage your stocks of linen, towels, and room supplies effectively.

If you are reliable, have a passion for cleanliness, and take pride in creating comfortable spaces we think you’ll fit right inn…

This role gives Victorija the flexibility to balance her family commitments. Watch Victorija’s video to learn more about our Housekeeping roles. Click here to view the video.

*Age-related pay rates apply for Under 21s.*