Housekeeper

TN United Kingdom; West Byfleet; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to providing top-notch care and housing for older individuals. In this role, you will ensure that environments are clean and safe, while also supporting customer needs with empathy and professionalism. This not-for-profit provider emphasizes respect and inclusivity, making it a great place to work. You'll benefit from a supportive atmosphere that prioritizes health and happiness, along with opportunities for personal and professional development. If you're passionate about making a difference in people's lives, this role is perfect for you.

Benefits

Gym, fitness, and wellbeing discounts

Mental health support

Flexible working options

Pension plan

Savings and financial advice

Discounts on shopping and technology

Ongoing personal and professional development

Career progression opportunities

Qualifications

• Experience in cleaning and customer service is desirable.
• Knowledge of health and safety procedures including COSHH.

Responsibilities

• Ensure cleanliness and safety in customer environments.
• Follow health and safety procedures for cleaning products.

Skills

Time Management

Interpersonal Skills

Empathy

Teamwork

Organizational Skills

Customer Service

Education

Customer Service NVQ2

Tools

Carpet Cleaners

Job description

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Reporting into the Location Manager responsibilities will include:

1. Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

1. Customer service NVQ2 would be advantageous.
2. Previous cleaning experience and knowledge is desirable.
3. Use of cleaning products in a safe manner.
4. Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
5. Understanding of data protection, confidentiality, and safeguarding of vulnerable adults.
6. Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

1. Well organized with good time management skills.
2. Strong interpersonal and empathy skills and a friendly personality.
3. Able to work individually and as part of a team.
4. Ability to prioritize and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice, and empower their members. We recruit, train, and promote without discrimination on the basis of race, religion, colour, sex, gender identity, sexual orientation, disability, age, or other protected status.

One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident, or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness, and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8%, and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology, and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities