Housekeeper

The Anchor; Saltash; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dedicated team at a leading not-for-profit provider of care and housing for older people. This role focuses on ensuring a clean, safe, and pleasant environment for residents, requiring strong organizational and interpersonal skills. You'll be part of a supportive workplace that values health, happiness, and career development. With a commitment to diversity and inclusion, this organization fosters a rewarding atmosphere where every team member can thrive and contribute to enhancing the lives of others. If you are passionate about providing excellent service and making a difference, this opportunity is for you.

Benefits

Gym and fitness discounts

Mental health support

Flexible working options

Pension plan

Savings and financial advice

Discounts on shopping and holidays

Ongoing personal and professional development

Career progression opportunities

Qualifications

• Experience in customer service and cleaning is desirable.
• Knowledge of health & safety regulations is essential.

Responsibilities

• Maintain cleanliness and safety in customer environments.
• Follow health and safety procedures while using cleaning products.

Skills

Customer service NVQ2

Cleaning experience

Use of cleaning products

Knowledge of cleaning procedures

Understanding of data protection

Health & safety knowledge

Time management

Interpersonal skills

Teamwork

Prioritization and planning

Education

NVQ2 in Customer Service

Tools

Carpet cleaners

Job description

Reporting into the Location Manager, responsibilities will include:

• Ensuring that the location is clean, pleasant, and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Anchor – a great place to work

Anchor is England’s largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development, and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness:

• Gym, fitness and wellbeing discounts.
• Mental health support.
• Flexible working options.

Finance:

• Pension plan – contribute between 4% and 8% and we’ll match it or better.
• Quick and easy pension transfer service.
• Savings and financial advice, loans, free life assurance.
• Discounts on shopping, holidays, phones, technology, and more.

Career:

• Ongoing personal and professional development programme.
• Leadership Pathways online learning resources.
• Career progression and promotion opportunities.

To see our full range of benefits, check out our dedicated being well website: Anchor Being Well.

Celebrating diversity, celebrating you.

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our