Housekeeper

Anchor; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Anchor, the largest not-for-profit provider of care for older people in England, seeks dedicated staff for cleaning roles. Responsibilities include ensuring a clean and safe environment for residents. Required knowledge includes customer service, cleaning procedures, and safety regulations. Joining Anchor means being part of a supportive team committed to high standards of care.

Benefits

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Career progression opportunities

Pension plan contributions matched by employer

Ongoing personal and professional development

Discounts on shopping and technology

Qualifications

• Experience in cleaning and knowledge of cleaning procedures.
• Demonstrated customer service skills.
• Understanding of health and safety practices including COSHH.

Responsibilities

• Maintain cleanliness and safety in home and communal areas.
• Use cleaning products effectively and in accordance with health and safety procedures.

Skills

Customer service

Time management

Interpersonal skills

Organizational skills

Empathy

Education

Customer service NVQ2

Tools

Cleaning equipment

Job description

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Reporting into the Location Manager responsibilities will include:

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas. Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2 would be advantageous.
• Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH).

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also BAME, LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.

Hatton Grange in Hyde, Manchester is home to well trained and helpful staff with rooms for up to 70 residents. At Anchor, we pride ourselves in providing 24-hour care and specialised services for elderly people, the beauty of our grounds, the quality of our catering and our engaging activities we deliver.

• CQC rating of ‘Good’ with a 9.8 star rating on Carehome.co.uk
• Development opportunities to complete Care qualifications or progressing into senior roles
• Themed rooms such as Cinema and Games rooms
• In House Bistro
• Enclosed Gardens

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.