Housekeeper

Thwaites; Keswick; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Wages on demand (Stream)

28 days annual leave

Health cash plan

Employee discounts

Employee Assistance Programme

Enhanced parental pay

Apprenticeships

Life assurance

Bespoke training

Supportive work environment

Job summary

Thwaites in Keswick is seeking a detail‑oriented and passionate Housekeeper to join our Housekeeping team. You will ensure guest rooms meet high standards of cleanliness and comfort, supporting a warm, welcoming environment for all guests.

You will be responsible for timely room cleaning, attention to detail, and following hotel procedures. Strong communication and a calm approach under pressure will help you thrive in this role, delivering an excellent guest experience.

Qualifications

• Keen eye for detail and ability to meet targets.
• Great communication skills with guests and team.
• Calm under pressure and able to handle unexpected situations.
• Passion for delivering high standards and guest experience.

Responsibilities

• Providing the highest level of hospitality.
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible.
• Cleaning of bedrooms to required standards within a set time frame.
• Ensuring hotel procedures are followed at all times.

Job description

We're looking for a detail orientated and passionate Housekeeper to join our Housekeeping team.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests. As a Housekeeper, you will need to have a keen eye for detail and enjoy meeting targets.

You’ll have great communication skills and be comfortable interacting with your team and guests in a warm and courteous manner.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances, taking challenges in your stride.

If you are passionate about providing high standards and a great guest experience, are a strong communicator and provide service with a smile then this could be the Housekeeper role for you.

Your day to day as a Housekeeper;

• Providing the highest level of hospitality
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Cleaning of bedrooms to required standards within a set time frame
• Ensuring hotel procedures are followed at all times