Housekeeper

Loughview Leisure; Belfast City; On-site; GBP 18,000 - 21,000; Full time

Job summary

Doubletree by Hilton Belfast City at Ten Square is seeking a dedicated Housekeeper to uphold our high standards of cleanliness and guest comfort. This role covers bedrooms, corridors, public areas and occasional laundry tasks, with a focus on immaculate presentation and guest satisfaction.

We offer flexible shifts across mornings, afternoons, evenings, weekdays and weekends to support a healthy work-life balance; prior cleaning experience in a hotel is preferred.

Qualifications

• Must have the right to work in UK.
• Good communication skills.
• Maths and English GCSE or equivalent.
• Must be able to work to deadlines.
• Previous cleaning experience.

Responsibilities

• Ensure cleanliness and tidiness in bedrooms, corridors, function rooms and public areas.
• Carry out daily room cleaning, linen changes and bathroom upkeep to high standards.
• Maintain cleanliness of vacant rooms and replenish supplies.
• Assist with guest laundry and lost property handling.
• Report maintenance requests to ensure guest satisfaction.

Skills

Good communication skills

Time management

Ability to work to deadlines

Education

GCSE Maths & English

Job description

Housekeeper

Join the welcoming team at Doubletree by Hilton Belfast City at Ten Square!

As we celebrate an exciting refurbishment, we're expanding our dedicated Housekeeping team to uphold our renowned standards of excellence. This is more than just cleaning; it's about crafting an immaculate and inviting sanctuary for every guest. We understand the importance of work-life balance, offering a range of flexible morning, afternoon, evening, weekday, and weekend shifts designed to integrate seamlessly with your personal life. If you're passionate about meticulous presentation, exceptional cleanliness, and contributing to unforgettable guest experiences, we invite you to help us shine.

About the role

Primary Duties & Responsibilities

1. To ensure standards of cleanliness, hygiene and tidiness in all bedrooms/corridors/function rooms/public areas are maintained:

2. Ensuring the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, damp mopping and damp dusting daily. Deep cleaning of rooms.

3. Ensuring the upkeep of vacant rooms.

4. Replenishing brochures, paper goods and consumables throughout the bedrooms/hotel.

5. Maintaining the Laundry, Storerooms, and cart/carry-tray.

To ensure customer satisfaction is maintained by:

1. Ensuring guest laundry is collected, charged, and returned to the guest in a speedy and accurate fashion.

2. Ensuring guest property left behind is logged and stored in a secure location for lost property.

3. Referring guest problems or complaints to the Housekeeping Manager or Housekeeping Supervisor.

4. Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

5. Informing the Head Housekeeper or Housekeeping Supervisor of any additional supplies and items needed.

6. Attending any appropriate off and on the job training courses.

7. always Wearing a clean and suitable uniform and name badge.

8. Implementing the hotel’s good customer relations policy, including politely addressing every guest you meet and directing all guests where appropriate.

Carrying out any other duties as may be reasonably required by Management and/or Housekeeping Manager

About the company

A Tapestry of Exquisite Stays

Required Criteria

• Must have the right to work in UK
• Good communication skills
• Maths and English GCSE or equivalent
• Must be able to work to deadlines
• Previous cleaning experience

Desired Criteria

• 6 months housekeeping experience in a hotel environment