Household Claims Handler

Acorn Insurance; Liverpool; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A growing insurance company in Liverpool is seeking a Household Claims Handler to assist customers with their claims journey. The role involves managing new claim inquiries, adhering to deadlines, and fostering a positive work culture. Suitable candidates should have a minimum of two years claims handling experience and excellent customer service skills. This position offers a salary between £26,000 - £29,000 and includes a hybrid working model.

Benefits

Enhanced Annual Leave up to 35 days

Enhanced maternity and paternity pay

Wellbeing services including free counselling

Flexible benefits platform

Refer a friend scheme with bonuses

Qualifications

• Minimum of two years claims handling experience (Motor, Household, EL/PL).
• Ability to interpret policy wording and endorsements.
• Strong organisation skills with ability to prioritise tasks.

Responsibilities

• Deal with customers' claim enquiries.
• Manage a portfolio of claims from FNOL to settlement.
• Identify and investigate potentially fraudulent claims.

Skills

Customer service skills

Claims handling experience

Analytical skills

Communication skills

Organisational skills

Job description

Our growing Household Claims department are looking for enthusiastic, customer centric staff to join the team as Household Claims Handlers.

You will support our customers through the claims journey where this has significantly impacted their day-to-day life.

As a Household Claims Handler, you will be responsible for dealing with customers new and existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

Role: Household Claims Handler

Location: Liverpool (Mersey Chambers Office) / Hybrid

Working hours: 37.5 hours per week between 9:00am and 5:30pm Monday to Friday

Salary: Between £26,000.00 - £29,000.00 DOE and a potential annual bonus of up to £2,000.00 paid monthly

What you will be doing:

• Setting up new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer
• Accurately checking all details of a claim after every call
• Managing a varied (accidental damage, fire, theft, escape of water etc.) portfolio of claims from FNOL stage through to settlement/conclusion
• Identifying and investigating potentially fraudulent claims
• Instructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement
• Ensuring underwriter requirements are checked at claim inception and throughout the lifecycle of the claim
• Proactively managing customer/third party expectations including appropriate signposting if applicable
• Providing proactive and correct assessments with regards to indemnity positions
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Application of accurate reserves in line with company guidelines
• Adherence to best practice and key strategies
• Effective file and portfolio management
• Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

• Ability to work in a culture of openness, trust and respect with a team player attitude
• Minimum of two years claims handling experience (Motor, Household, EL/PL)
• Ability to interpret policy wording, terms and conditions and endorsements
• Ability to work in a fast paced environment
• Good written and verbal communication skills including rapport building
• Strong organisation skills with the ability to prioritise tasks
• Ability to fact find and analyse information resulting in accurate decision making

About Acorn Insurance

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years’ service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.