House Porter - AC Hotel by Marriott Birmingham - Birmingham

Valor Hospitality; Highgate; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group in Highgate is seeking a Linen Transport role to ensure linens are ready and assist room attendants effectively. This physically demanding position requires strong organisational skills and excellent customer service, with daily interactions with guests. The role offers great flexibility with various shifts, emphasizing the importance of teamwork and efficiency in linen processes.

Benefits

Access to Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Monthly and annual team member service awards

Exclusive discounts on UK hotels

Free meals while on duty

Cycle To Work Scheme

Generous refer-a-friend bonuses

Qualifications

• Ability to work in a physically demanding environment.
• Professional interaction with guests.

Responsibilities

• Transport linen around the hotel.
• Support room attendants with their linen needs.
• Maintain organisation and efficiency in linen processes.

Skills

Strong organisational skills

Customer service orientation

Job description

Overview

Are you super organised? In this role you'll be working behind the scenes ensuring our laundry is ready to go for our room attendants. Customer service is key, interacting with guests daily, as you transport linen around our hotel. You will be organised and on hand to support the room attendants with their linen needs. This role is a physically demanding role that will be sure to keep you busy and constantly on the go. If you're looking for a role to keep you on your toes and keep you fit at the same time, this could be the role for you!

Responsibilities

• Transport linen around the hotel and support room attendants with their linen needs.
• Interact with guests daily to deliver high-quality service.
• Maintain organisation and efficiency in linen processes to ensure readiness for room attendants.

Qualifications / Requirements

• Strong organisational skills and the ability to work in a physically demanding environment.
• Customer service oriented with the ability to interact professionally with guests.

Benefits and development

• A calendar of wellness activities including healthy lunches, wellbeing walks, pay day treats, and our annual Healthy Habits campaign.
• Access to our Employee Assistance Programme (free confidential advice, 24/7, for you and your family).
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes and internal development programmes to support growth within your role.
• Monthly and annual team member service awards.
• Exclusive discounts for you, your friends and family, team member rates at UK hotels, discounted stays, and dining discounts.
• Free meals while on duty and access to high-street discounts.
• Cycle To Work Scheme with up to 40% savings on bikes.
• Generous refer-a-friend bonuses, starting at £250.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Great flexibility is available, with evenings and weekends typically busier; interview discussions will cover shift patterns and contracted hours. We offer nationally recognised apprenticeships alongside detailed brand training.