House Porter

45 Park Lane; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a prestigious hotel as a House Porter and contribute to delivering exceptional guest experiences. Enjoy a supportive environment that promotes inclusiveness and offers numerous employee benefits, including complimentary stays and development opportunities.

Benefits

Complimentary Stays

50% off food and beverages

Private Pension scheme

Social Events

Referral Bonus

Well-being Support

Qualifications

• 1 year of experience in a 5-star hotel background.
• Verbal communication skills in English.
• Ability to remain calm in stressful situations.

Responsibilities

• Responsible for seamless service and fulfilling special guest requests.
• Perform tasks including moving furniture and deep cleaning of guest rooms.

Skills

Customer service skills

Attention to detail

Physical fitness

Job description

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Join us
as a House Porter at 45 Park Lane Hotel, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a House Porter at 45 Park Lane Hotel, you will have a unique opportunity
to excel in your field.

You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a
House Porter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during the day. This will include eye for
  detail, thoroughness and hygienic, all to ensure our guests receives nothing
  but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, moving furniture, collection of
  supplies, deep cleaning of guest rooms and even special occasions. Most of
  these requests are fulfilled by our House Porters

Join us
as a House Porter at 45 Park Lane Hotel, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a House Porter at 45 Park Lane Hotel, you will have a unique opportunity
to excel in your field.

You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a
House Porter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during the day. This will include eye for
  detail, thoroughness and hygienic, all to ensure our guests receives nothing
  but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, moving furniture, collection of
  supplies, deep cleaning of guest rooms and even special occasions. Most of
  these requests are fulfilled by our House Porters

The items
shared are the essence of a day in the life of a House Porter, but we’ll make
sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Monday to
  Friday: 07:30 - 23:00
• Saturday
  and Sunday: 08:30 - 23:00

What you’ll bring

• Previous experience in a 5star hotel - at least 1 year,
  as a housekeeping/linen porter performing light/deep leaning, housekeeping ,
  maintenance tasks and service through assigned property
• Verbal
  communication skills – English is the primary language used in our hotel.

• Patience and the ability to remain calm in stressful
  situations.


• The ability to work on your own.


• Customer service skills.


• To be thorough and pay attention to detail.


• Physical fitness and endurance.


• The ability to organise your time and
  workload.

Preferred Skills

• Carrying out of –heavy lifting, furniture
  moving, dusting, vacuuming, mopping, linen counting ,stock taking, stock
  distributing, guest assisting and team work

What you’ll get

• Complimentary Stays : Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.