House Manager- WildLand Sutherland

WildLand Limited; Lairg; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in Scotland is seeking a dedicated individual to lead their Front of House and Kitchen Teams. This role involves ensuring operational excellence, fostering a collaborative team environment, and providing remarkable guest experiences. With a focus on leadership and team development, the ideal candidate should have a warm, engaging demeanor and a background in hospitality. This permanent full-time position offers competitive pay and a variety of benefits.

Benefits

Private Medical Insurance

Health Cash Plan

Life Assurance

Income Protection Insurance

Critical Illness Insurance

Cycle to Work Scheme

Highlife Gym Membership

Online Clothing Discount

Qualifications

• Background in hospitality and experience in leadership roles.
• Strong communication and problem-solving skills.
• Ability to thrive in fast-paced environments.

Responsibilities

• Lead and develop Front of House and Kitchen Teams.
• Ensure exceptional guest experiences through quality interactions.
• Maintain high standards across operations and guest experience.

Skills

Leadership

Team collaboration

Customer service

Job description

The Role

Located in one of the most stunning and wild areas of Scotland, Sutherland offers a unique set of challenges and opportunities. This role will see you leading the flagship Lundies House, and secluded Kinloch Lodge in steering and assisting the Front of House and Kitchen teams, ensuring operational excellence and faultless guest experience. Alongside your team, you will provide a warm welcome and an evocative experience from the moment the guest arrives to the moment they leave our properties.

You’ll be part of developing and embedding the service standards, systems and operational processes across multiple locations within the region, so that your guest facing colleagues and kitchen team can work collaboratively with the goal of whole team success.

Key Responsibilities

1. Be an exceptional WildLand Leader who is a role model of leadership and team behaviours and seeks to develop leadership in your Team.
2. Assist with the recruitment, onboarding and training of the Front of House and Kitchen Teams to be high performing teams.
3. Be a primary touchpoint throughout the guest stay, ensuring all guests receive warm, knowledge and organic interactions at all elements of their stay.
4. Regularly inspect properties to ensure highest standards across departments are consistently maintained across the guest experience and kitchen functions, in line with SOPs.
5. Liaise and collaborate with the Reservations team continuously to ensure all departments are fully informed about guest preferences and requests, translating the guest journey curated by the travel designer to realisation in the guest experience.
6. Capture all guest and team feedback – implement simple frameworks for celebrating success and drive continuous improvement.
7. Support the Regional Leader in the delivery and reporting of financial targets across your properties, partnering with the Finance function, to ensure effective local budget controls in reference to the Delegation of Authority; manage procurement, and supply chain.
8. Promote team health, safety and wellbeing whilst at work and within the local social environment. In particular drive the HSE strategy and policies throughout operations.
9. Build and maintain strong relationships with local suppliers, contractors, and community members. Represent Wildland Ltd professionally in the Sutherland region.

Our People

We attract individuals from all walks of life and of all ages. What unites us is a shared passion for our 200-year vision, our commitment to putting people first, and working together as a team to inspire our guests and visitors.

Who you are

You will be a warm, engaging and approachable individual with a background in hospitality. You will thrive on consistently providing remarkable experiences in a fast moving environment, while confidently developing and nurturing a happy, collaborative and high-performing team. You will be a clear communicator and a natural problem solver.

Our Offer

This position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:

• Private Medical Insurance
• Health Cash Plan
• Life Assurance
• Income Protection Insurance
• Critical Illness Insurance
• Cycle to Work Scheme
• Highlife Gym Membership (after qualifying period)
• Online Clothing Discount

Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.

Location: Working across multiple Wildland sites in the wild north of Sutherland, Scotland.

Hours: 45 hours per week; permanent; full time