House Manager - West Court Retreat

TN United Kingdom; Finchampstead; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a skilled House Manager to elevate service excellence at their retreat. This dynamic role involves overseeing daily hotel operations, ensuring top-notch service, and fostering a customer-centric environment. The ideal candidate will lead and motivate staff, manage operational challenges, and collaborate on health and safety compliance. With a focus on guest satisfaction, this position offers a unique opportunity to contribute to the continuous growth of the establishment. If you thrive in a fast-paced environment and are passionate about hospitality, this role is perfect for you.

Benefits

Full Membership to Nirvana Spa and Gym 108

Life Assurance (4 x Annual Salary)

Medical Cash plan

Complimentary guest passes

Discounts on selected products

Company sick pay

Recognition & reward company days out

Employee Referral Scheme

Qualifications

• Minimum of 3 years' experience in a Duty Management role in hospitality.
• Proven experience in a customer-focused environment.

Responsibilities

• Oversee hotel operations, ensuring high service standards.
• Handle guest check-ins/outs and resolve issues effectively.
• Coordinate events that enhance guest experiences.

Skills

Operations Management

Staff Supervision

Customer Experience

Health & Safety Compliance

Problem-Solving

Organisational Skills

Communication

Flexibility

Education

Experience in Duty Management role

Job description

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Client:

Location:

Finchampstead, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f4bef1679923

Job Views:

11

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Overall aim of the job:

We are seeking an experienced, professional House Manager to join the management team at West Court Retreat. This role offers the opportunity to drive service excellence and contribute to the hotel's continuous growth and customer experience improvements.

The ideal candidate will oversee daily operations, ensuring the highest standards of service, facility presentation, and staff performance.

Please note, West Court Retreat is not on a public transport route, so please consider necessary travel arrangements.

Key Responsibilities:

• Operations Management: Oversee hotel operations during shifts, ensuring high presentation standards and efficient performance across departments.
• Staff Supervision: Motivate and manage staff across departments, ensuring consistent service excellence and the identification of training needs.
• Customer Experience: Handle guest check-ins/outs and resolve customer enquiries or issues, striving to exceed guest expectations.
• Health & Safety: Collaborate with the Group Health & Safety Manager to ensure compliance with safety standards, provide first aid when needed, and oversee emergency procedures.
• Maintenance Support: Work with the Maintenance Manager to identify and communicate maintenance needs, ensuring smooth hotel operations.
• Revenue & Performance: Assist the General Manager with business opportunities, occupancy strategies, and achieving financial targets, including monitoring daily revenue and cost control.
• Communication & Coordination: Ensure smooth communication between departments, manage daily operational challenges, and act as the central point for resolving guest and staff concerns.
• Event & Guest Engagement: Coordinate events and initiatives that enhance guest experiences and community engagement.
• Leadership & Motivation: Ability to lead and inspire teams, foster a collaborative work environment, and manage cross-departmental responsibilities.
• Problem-Solving: Proactive and solution-oriented with a "can-do" attitude, able to resolve issues quickly and effectively.
• Organisational Skills: Strong planning and multitasking capabilities, thriving under pressure.
• Customer-Centric: Passionate about delivering exceptional service to both guests and staff, with a focus on customer satisfaction.
• Communication: Excellent interpersonal and communication skills, able to handle guest inquiries and staff management efficiently.
• Flexibility: Willing to work evenings, weekends, and holidays, and cover overnight shifts when necessary.

Experience:

• Minimum of 3 years' experience in a Duty Management role within the hospitality or leisure industry.
• Proven experience in a customer-focused environment with a high standard of service delivery.

What we’ll offer you:

• Full Membership to Nirvana Spa and Gym 108
• Life Assurance (4 x Annual Salary)
• Medical Cash plan *
• Complimentary guest passes
• Discounts on selected products
• Company sick pay *
• Recognition & reward company days out
• Employee Referral Scheme

(* upon successful completion of probationary period)

Nirvana Spa and Leisure Ltd recognises that discrimination in the workplace in any form is unacceptable and in most cases unlawful. We have therefore adopted an Equal Opportunities Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment, recruitment and selection, training, development and promotion. In all situations, people will be judged solely on merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic, or national origin, sex, marital status, sexual orientation, disability, political opinion/affiliation, age, religion or belief. Our application form will be as simple and straight forward as possible and we will not ask for unnecessary information. Interview questions will be related to the requirements of the job and we will not seek irrelevant qualifications. Applicants will be short listed/selected solely on the basis of capability.