House Manager - Studland

THE PIG Hotels (Home Grown Hotels); England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in the UK is seeking a House Manager to oversee daily operations and enhance guest experiences. The role requires strong leadership in managing reception and housekeeping teams, ensuring exceptional service delivery. Candidates should have at least three years of hospitality management experience. This operational role provides opportunities for career progression within the organization.

Benefits

Free staff stays - B&B

35% discount on food and drinks

Meals on duty

Annual holiday increase (up to 33 days)

Cost price access to goods

Free family access to GP services

Learning & development courses

Anniversary dinner vouchers

Qualifications

• Minimum 3 years of experience in hospitality management.
• Solid knowledge of guest relations and food & beverage operations.
• Confidence in handling Duty Manager shifts.

Responsibilities

• Oversee daily hotel operations and guest needs.
• Support Heads of Department in delivering exceptional service.
• Lead front-of-house operations and coordinate teams.

Skills

Hospitality management

Guest relations

F&B operations

Communication

Decision-making

Tools

OPERA

Fidelio

Job description

Overview

As House Manager, you will play a key role in ensuring the smooth operation of the hotel's front-of-house, enhancing guest experiences, and driving revenue growth. You\'ll oversee daily operations, respond promptly to guest needs, and support the development of the Heads of Department team. Your leadership will coordinate Reception, Treatments, Housekeeping, and Night Porters to deliver exceptional service. This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences. Reporting to the Hotel Director and Deputy General Manager, you\'ll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations.

Qualifications

The ideal candidate will have at least three years\' experience in hospitality management, with solid knowledge of guest relations and F&B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided. As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.

Benefits

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers - dinner with wine for 2.