House Manager / Head Butler (UHNW Family in Singapore, Native Malay Speaker Required)

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 80,000; Full time

Job summary

A prestigious opportunity for a House Manager / Head Butler in Birmingham serving an ultra-high-net-worth family. The ideal candidate will possess extensive experience in hospitality and strong leadership skills, ensuring exceptional service while managing household operations and events. Fluency in Malay and English or Mandarin is essential.

Qualifications

• 10+ years in high-end hospitality or luxury household management.
• Native Malay speaker fluent in English or Mandarin.
• Strong commitment to service excellence and ethical standards.

Responsibilities

• Lead and inspire household staff to maintain service excellence.
• Manage daily household operations ensuring comfort and luxury.
• Plan and execute grand events and intimate gatherings with attention to detail.

Skills

Leadership

Attention to Detail

Hospitality Knowledge

Job description

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House Manager / Head Butler (UHNW Family in Singapore, Native Malay Speaker Required), Birmingham

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Client:

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

House Manager / Head Butler (UHNW Family in Singapore, Native Malay Speaker Required)

We invite you to be part of an extraordinary household as our esteemed House Manager / Head Butler, where you will deliver unparalleled service to a distinguished ultra-high-net-worth family. This is a unique opportunity for an accomplished professional with a passion for excellence and a commitment to creating memorable experiences.

The ideal candidate will be a native Malay speaker fluent in English or Mandarin, possessing over 10+ years of progressive experience in hospitality or elite household management. This role requires not only exceptional leadership skills to inspire and coordinate our dedicated team but also profound functional expertise in private house management / butler services.

Key Responsibilities:

Leadership and Coordination

• Build, lead, and inspire a talented team of household staff, fostering a culture of excellence and service commitment.
• Guide the team in maintaining the highest standards, ensuring meticulous attention to detail.
• Establish relevant SOPs to maintain “minimum acceptable standards”.

Exemplary Butlership

• Oversee the execution of exquisite meals and sophisticated events, leveraging extensive hospitality knowledge.
• Ensure all services reflect elegance and refinement, adhering to top etiquette standards.

Daily Management

• Manage household daily operations for a seamless environment of comfort and luxury.
• Develop innovative management systems to enhance the living experience for family and guests.

Dining and Service Management

• Plan detailed dining arrangements and coordinate culinary activities, managing dining supplies inventory.
• Provide exceptional service during meals and special occasions to create memorable experiences.

Event Planning

• Organize and execute grand family events and intimate gatherings, attending to décor and guest management details.
• Ensure each occasion is spectacular through keen attention to detail and hospitality excellence.

Support for Family Members

• Anticipate and support family members’ needs, managing calendars, travel, and personalized requests.
• Travel with the family as required.

Communication and Coordination

• Maintain harmonious communication with household staff and external partners for smooth estate operations.
• Address issues proactively, fostering trust and cooperation.

Job Requirements:

• Minimum 10+ years of experience in high-end hospitality or luxury household management, with proven leadership and functional expertise.
• Native Malay speaker fluent in English / Mandarin.
• Strong commitment to service excellence, with attention to detail and high ethical standards.
• Willingness to travel as needed.
• Candidates with less experience but great potential will also be considered for the Butler position as a starting role.