House Manager

McCarthy Stone; Wokingham; On-site; GBP 17,000 - 21,000; Full time

Job summary

McCarthy Stone, a leading UK retirement living provider, is seeking a House Manager for its Queens Gate development in Wokingham. This role emphasizes delivering exceptional customer service and managing the estate to enhance the quality of life for Homeowners while organizing social activities and maintaining a safe environment.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service orientated position.
• Excellent communication skills with a can-do attitude.
• Previous/current work-based first aid qualifications are an advantage.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Managing the estate's gardens and grounds efficiently.
• Facilitating social interaction among Homeowners.

Skills

Communication

Customer service orientation

Problem solving

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are recruiting a permanent House Manager to join the team at our Queens Gate development based in Wokingham, Berkshire.

Built in 2016, Queens Gate is a Retirement Living development that consists of 40 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds.

Hours: 25 hours per week - Monday to Friday. Exact shift pattern to be discussed at interview.

Salary: £17, 908.61 per annum

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
• Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy a varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

Could thisrole be the perfect job for you?All applications will bereviewed as soon as they are received, and we hold the right to appoint before the closing date.

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

We do not offer sponsorship; we will only be considering UK based applications.