House Manager

McCarthy Stone; Swansea; On-site; GBP 21,000 - 30,000; Full time

Job summary

McCarthy Stone, the UK’s leading retirement living provider, is seeking a House Manager for their Birch Court development in Morriston, Swansea. The role involves enhancing the quality of life for residents, coordinating social events, and ensuring high standards of service. A rewarding career with competitive salary and comprehensive training is offered.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Experience in customer service-oriented roles is essential.
• Excellent communication skills with a proactive attitude.
• Basic knowledge of Health and Safety is advantageous.

Responsibilities

• Welcome new Homeowners and assist them in settling in.
• Provide front-of-house service and greet visitors.
• Facilitate social activities for Homeowners.

Skills

Excellent communication skills

Proactive attitude

Experience in customer service-oriented roles

Professional approach with high standards

Resilience

Effective problem-solving skills

Basic Health and Safety knowledge

Education

First aid qualifications

Tools

Microsoft Word

Outlook

Job description

The Vacancy

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK’s leading retirement living provider. We are recruiting for a House Manager to join our team at our Birch Court development in Morriston, Swansea.

Built in 2016, Birch Court is a Retirement Living development with 49 apartments designed for those over 60, offering excellent on-site facilities within beautiful grounds.

Hours: 30 hours per week - Monday to Friday.

Hourly rate: £21,490.34 per annum.

Contract Type: Permanent.

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, and generous annual leave entitlement.

About The Role Of a House Manager

We seek a customer-centric House Manager to uphold our high standards of service. The key role is to enhance our Homeowners’ quality of life and support their independence. This diverse role includes customer service, front-of-house duties, and facilities management. The successful candidate will foster a strong community through event coordination and regular meetings to update residents and address their needs.

Some of the House Manager duties include:

• Welcoming new Homeowners and assisting them in settling in.
• Providing professional front-of-house service and greeting visitors warmly.
• Being the primary contact for Homeowners, offering help, support, and advice.
• Collaborating with partners and suppliers to ensure smooth estate operations.
• Representing McCarthy Stone to families and friends of residents.
• Handling issues with sensitivity, respecting privacy and confidentiality.
• Managing gardens and grounds to ensure a safe, secure, and pleasant environment.
• Facilitating social activities and promoting an enjoyable retirement lifestyle.
• Ensuring compliance with Health and Safety regulations.

Key Competencies for the Candidate

• Excellent communication skills with a proactive attitude.
• Experience in customer service-oriented roles.
• Professional approach with high standards.
• Ability to thrive in a busy, varied environment.
• Resilience and effective problem-solving skills.
• Basic Health and Safety knowledge is advantageous.
• Proficiency in Microsoft Word and Outlook.
• First aid qualifications are a plus; training will be provided.

As part of McCarthy & Stone Management Services, a growing national company, you'll receive comprehensive training and support to achieve your career goals, including courses in first aid, safety, and dementia awareness.

Could this be the perfect job for you? Apply now! All applications will be reviewed promptly, and we may appoint before the deadline.

McCarthy Stone values diversity and promotes equality and inclusion. We welcome applications from all backgrounds.

Note: We do not sponsor visas; only UK-based applications are considered.

About Us

As the UK’s leading developer and manager of retirement communities, we provide high-quality homes across the country. By January 2025, we will operate over 545 developments serving more than 24,200 residents.

We are committed to supporting older people's wellbeing and happiness. Our McCarthy Stone Charitable Foundation was launched in 2020 to aid local causes supporting older adults.

We are proud to be recognized as a Great Place to Work 2025 and to be listed on the Great Place to Work Wellbeing list!