House Manager

McCarthy and Stone; Storrington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retirement living provider in Storrington is looking for a House Manager. This role involves welcoming Homeowners, providing front of house service, and ensuring a pleasant environment. Ideal candidates will have excellent communication skills and extensive customer service experience. The job offers a flexible schedule with supportive training provided.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service oriented position.
• A professional approach with high quality standards.
• An awareness of basic health and safety will be an advantage.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service.
• Being the first point of contact for Homeowners.

Skills

Excellent communication skills

Customer service experience

Problem-solving ability

Computer literacy

Job description

Overview

Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK’s retirement living providers. We are looking for a House Manager to join our team at Foxmead Court in Storrington, West Sussex. Hours: 20 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,.42. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respecting their privacy.
• Managing the development – gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

Qualifications

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer service oriented position.
• A professional approach with high quality standards.
• Thrives in a busy, varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work-based first aid qualifications will be an advantage; successful candidates will receive all necessary training on commencement of the role.

Additional information

As part of Your McCarthy Stone, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

How to apply

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