House Manager

McCarthy and Stone; Rickmansworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retirement community developer is seeking a House Manager in Rickmansworth to support homeowners and their families. You will welcome residents, manage daily operations, and engage with the community to create a welcoming atmosphere. Ideal candidates will have excellent communication skills, previous customer service experience, and a proactive attitude. This role offers a salary of approximately £21,490.34 plus benefits including annual leave and flexible working hours.

Benefits

Group personal pension

Employee Assistance Programme

Flexible working hours

Generous annual leave

Employee discounts platform

Qualifications

• Previous experience in a customer-facing or service management role.
• Demonstrates professionalism and a commitment to high-quality service.
• Willingness to obtain first aid qualifications.

Responsibilities

• Welcome new homeowners and help them settle into their new homes.
• Provide a front-of-house service and engage warmly with all visitors.
• Manage supplier relationships for smooth day-to-day operations.
• Support the development of a strong community through social events.

Skills

Excellent communication skills

Proactive attitude

Problem-solving ability

Comfortable using digital tools

Ability to remain calm under pressure

Tools

Microsoft Word

Microsoft Outlook

Job description

Role Overview

As House Manager, you will be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.

Responsibilities

• Welcoming new homeowners and helping them settle into their new homes
• Providing a front-of-house service and engaging warmly with all visitors
• Being the first point of contact for residents and offering assistance, guidance, or support
• Managing supplier relationships to ensure smooth day-to-day operations
• Acting as the face of McCarthy Stone for homeowners\' families and friends
• Handling resident concerns with sensitivity, confidentiality, and respect
• Overseeing estate management, including communal areas, gardens, and grounds
• Supporting the development of a strong community through organising social events and regular resident meetings
• Ensuring compliance with all Health and Safety requirements

Qualifications

• Excellent communication skills and a proactive attitude
• Previous experience in a customer-facing or service management role
• Demonstrates professionalism and a commitment to high-quality service
• Enjoys variety and takes initiative in a busy environment
• Can solve problems effectively and remain calm under pressure
• Is comfortable using Microsoft Word, Outlook, and other basic digital tools
• Has an awareness of basic Health and Safety (training will be provided)
• Holds or is willing to obtain first aid qualifications (training provided)

Note: We do not currently offer sponsorship - applicants must have the right to work in the UK.

About McCarthy Stone

As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people. We believe in championing the role, wellbeing and happiness of older people in society. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!

Salary and Benefits

• Salary: £21,490.34 (actual) plus bonus and excellent benefits
• Group personal pension and life assurance
• Employee Assistance Programme
• Flexible working hours
• Work in beautiful surroundings
• Generous annual leave (25 days, rising to 28 days) plus bank holidays
• Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)