House Manager

TN United Kingdom; Mid Sussex; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player seeks a dedicated House Manager to enhance the quality of life for homeowners in a vibrant retirement community. This role involves delivering exceptional customer service, coordinating social events, and managing facilities to ensure a safe and welcoming environment. With a focus on building strong community ties, the House Manager will play a pivotal role in supporting residents' independence and well-being. Join a company that values its employees and offers comprehensive training and support, making this an exciting opportunity for those passionate about customer care and community engagement.

Benefits

Group Personal Pension

Life Assurance

Employee Assistance Scheme

Flexible Working Hours

Generous Annual Leave Entitlement

Qualifications

• Extensive experience in customer service roles.
• Excellent communication skills and a positive attitude.

Responsibilities

• Welcoming new homeowners and supporting their settling-in process.
• Providing professional front-of-house service and greeting visitors warmly.
• Managing gardens and grounds to maintain a safe, secure, and pleasant environment.

Skills

Customer Service

Communication Skills

Problem-Solving

Organizational Skills

Microsoft Word

Microsoft Outlook

Education

First Aid Qualifications

Job description

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Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK’s leading retirement living provider. We are looking for a House Manager to join our team at Banks Place in Wroughton, Swindon.

The development offers modern retirement apartments exclusively for those over 60, in a convenient location with easy access to local facilities.

Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, beautiful surroundings, and generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer-centric House Manager to exemplify high-quality customer service standards. Your key role will be to enhance our homeowners' quality of life and support their independence. This diverse role involves high-level customer service, front-of-house duties, and facilities management. You will build a strong community through event coordination and regular meetings to update residents and address their priorities.

Some responsibilities include:

1. Welcoming new homeowners and supporting their settling-in process.
2. Providing professional front-of-house service and greeting visitors warmly.
3. Being the first point of contact for homeowners, offering help, support, and advice.
4. Collaborating with partners and suppliers to ensure smooth estate operations.
5. Representing McCarthy Stone to families and friends of homeowners.
6. Handling homeowner issues with sensitivity, respecting privacy and confidentiality.
7. Managing gardens and grounds to maintain a safe, secure, and pleasant environment.
8. Facilitating social interactions and helping homeowners enjoy retirement living.
9. Ensuring all Health and Safety standards are met.

The ideal candidate will possess:

• Excellent communication skills with a positive attitude.
• Extensive experience in customer service roles.
• A professional approach and high standards.
• The ability to thrive in a busy, varied role.
• Resilience and effective problem-solving skills.
• An understanding of basic Health and Safety (advantageous).
• Good computer skills, including Microsoft Word and Outlook.
• First aid qualifications (preferred, but training will be provided).

As part of McCarthy Stone, you'll receive comprehensive training and support, including courses in first aid, safe working practices, Dementia Friends, and more.

Could this role be the perfect job for you?