House Manager

Beaverbrook; Leatherhead; On-site; GBP 40,000 - 50,000; Full time

Job summary

Beaverbrook is looking for a charismatic House Manager to lead a dynamic team and shape unforgettable guest experiences. With a background in luxury hospitality, you will engage with guests and oversee their entire journey, ensuring service excellence and mentoring your team. Join a unique luxury destination in the UK and enjoy a competitive salary, ongoing development, and various employee benefits.

Benefits

Discounts on retail and gym memberships

28 days annual leave, increasing with service

Pension and Life Insurance

Sick Pay

Cycle to work scheme

Uniforms and Free parking

Long Service Awards

Qualifications

• Minimum 5 years’ experience in 5-star hotel management.
• Proven track record in guest-facing leadership roles.
• Confident communicator and inspirational team leader.

Responsibilities

• Welcome and connect with guests and Members.
• Oversee the guest journey and ensure service excellence.
• Mentor and develop the team to set a professional tone.

Skills

Guest Engagement

Leadership

Luxury Service Standards

Emotional Intelligence

Education

Hospitality Degree or Equivalent

Tools

Opera Cloud

Fourth

Flow

Job description

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Be the
Heart of the Guest Experience at Beaverbrook

At
Beaverbrook, we don’t just welcome guests - we create extraordinary, lasting
memories in a setting of English elegance and charm. We are seeking a
charismatic and emotionally intelligent House Manager to lead our dynamic team and shape unforgettable guest experiences across our
beautiful estate.

The
Role

As House Manager, you will be the ever-present host of Beaverbrook - visible,
approachable, and deeply engaged with guests and Members alike. You’ll lead a
dynamic team inspiring them to deliver service that is warm, personalised, and
always one step ahead.

Key
Responsibilities:

• Personally welcome and connect with guests,
  Members, and VIPs throughout their stay.
• Oversee the guest journey from pre-arrival
  through to departure.
• Lead from the floor—spending at least 70% of
  your time in guest-facing areas.
• Create
  bespoke guest itineraries.
• Curate
  VIP amenities.
• Drive service excellence in line with LQA
  standards.
• Enhance the atmosphere of the estate by
  ensuring lighting, music, décor, employee grooming and seasonal set ups
  are adhered to.
• Mentor and develop your team, setting the tone
  for service and professionalism.
• Direct
  reports include Reception Manager, Guest Relations Manager, Night Manager,
  Activities Coordinator and Duty Managers.
• Support Estate site visits in conjunction with
  the Sales Team – leading show rounds, as required.
• Strong knowledge of Opera Cloud, Fourth, Flow,
  and other hotel systems.
• A Front Office expert with a high level of
  knowledge of Housekeeping, Reservations and understanding of Events and
  F&B operations.
• Collaborate across departments to ensure
  seamless service.
• Deputise for the Rooms Division Manager in
  their absence.
• Take a key role in health, safety, and
  wellbeing within the department.
• Develop
  our programme of onsite and offsite activities.

About
You:

• A minimum of 5 years’ experience in 5-star
  hotel management, ideally within a landmark London property or luxury
  country house hotel.
• Proven track record in guest-facing leadership
  roles across Rooms Division functions.
• Expert in luxury service standards
  (LQA/Forbes) with an innate understanding of our target demographic.
• Highly emotionally intelligent, impeccably
  groomed, and detail oriented.
• Confident communicator and inspirational team
  leader.
• Familiarity with luxury travel programs (e.g.
  Amex Fine Hotels & Resorts, Leading Hotels of the World) is a plus.
• A hospitality degree or equivalent is preferable.
• A full clean driving license is essential.

Salary: Up to £50,000 per annum, plus tronc and management bonus scheme

Why
Join Beaverbrook?

This is your opportunity to make a real impact in a guest-centric,
forward-thinking environment where your ideas and leadership will help shape
the future of one of the UK’s most unique luxury destinations.

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Earn a thank you bonus through our recommend a friend scheme
• Cycle to work scheme
• Uniforms
• Free parking
• And other local benefits

Ready
to lead with charm and purpose?

Apply now and become a part of the Beaverbrook story.