House Manager

McCarthy and Stone; Knutsford; On-site; GBP 28,000 - 35,000; Full time

Job summary

McCarthy and Stone is seeking a House Manager for their Knutsford location. The role focuses on enhancing the quality of life for Homeowners through exceptional customer service, event coordination, and community engagement, ensuring a supportive and well-maintained environment.

Benefits

Group personal pension

Life assurance

Employee Assistance Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service-oriented position.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current work-based first aid qualifications are an advantage.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors.
• Managing the development’s gardens and grounds.

Skills

Communication

Customer Service

Problem Solving

Resilience

Organizational Skills

Education

First Aid Qualification

Tools

Microsoft Word

Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living provider. We are looking for a House Manager to join our team at Centennial Place in Knutsford.

Set in a thriving market town in Cheshire, on the outskirts of the traditional cobbled streets of its town centre, is McCarthy Stone's Knutsford Retirement Living development. This development features 46 one- and two-bedroom luxury apartments.

Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, working in the most beautiful surroundings, and a generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service, front of house, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.

Some of the House Manager duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering help, support, and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality, respecting their privacy.
• Managing the development’s gardens and grounds in an efficient and effective manner, providing a safe, secure, well-maintained, and pleasant environment for our Homeowners.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
• Ensuring all Health and Safety requirements are adhered to.

The successful candidate will have the following key competencies:

• Excellent communication skills with a “can do” attitude.
• Extensive experience in a professional customer service-oriented position.
• A professional approach with high-quality standards.
• Thrives in a busy, varied role where every day is different.
• Resilient and able to problem-solve effectively.
• An awareness of basic Health and Safety is a distinct advantage.
• A good level of computer literacy, including Microsoft Word and Outlook.
• Previous or current work-based first aid qualifications are an advantage; successful candidates will receive all necessary training on commencement of the role.

As part of McCarthy Stone, a successful and fast-expanding national company, you’ll receive all the training and support needed to help meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training, and more.

Could this role be the perfect job for you?