House Manager

McCarthy and Stone; Guisborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

McCarthy and Stone, the leading retirement living provider in the UK, seeks a dedicated House Manager for Beckside Gardens in Guisborough. This role involves delivering exceptional customer service, managing facilities, and enhancing the community experience for homeowners, ensuring their independence and quality of life.

Benefits

Group personal pension

Life assurance

Employee Assistance Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Experience in a customer service-oriented role.
• Professional approach with high standards.
• Good computer literacy.

Responsibilities

• Enhance homeowners' quality of life and support their independence.
• Provide professional front-of-house service and greet visitors warmly.
• Manage gardens and grounds efficiently.

Skills

Communication

Problem Solving

Resilience

Customer Service

Organization

Education

First Aid Qualification

Tools

Microsoft Word

Microsoft Outlook

Job description

Do you take pride in delivering excellent customer service?

Do you find satisfaction in roles that involve multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK’s leading retirement living provider. We are looking for a House Manager to join our team at the stunning development, Beckside Gardens in Guisborough.

Beckside Gardens was built by McCarthy & Stone specifically for retirement living. The development consists of 40 one- and two-bedroom retirement apartments for the over 60s.

Hours: 30 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits include: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, working in beautiful surroundings, and a generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer-centric House Manager to uphold our high standards of customer service. The key role is to enhance our homeowners’ quality of life and support their independence. This diverse role includes high-level customer service, front-of-house duties, and facilities management. The successful candidate will build a strong community through event coordination, regular meetings, and communication of company updates.

Some duties of the House Manager include:

1. Welcoming new homeowners and supporting their transition into their apartments.
2. Providing professional front-of-house service and greeting visitors warmly.
3. Being the first point of contact for homeowners, offering help, support, and advice.
4. Collaborating with partners and suppliers to ensure smooth estate operations.
5. Representing McCarthy Stone to families and friends of homeowners.
6. Handling homeowner issues with sensitivity, respecting confidentiality and privacy.
7. Managing gardens and grounds efficiently to provide a safe, secure, and pleasant environment.
8. Facilitating social interactions and helping homeowners enjoy retirement living.
9. Ensuring compliance with all Health and Safety regulations.

The ideal candidate will possess:

1. Excellent communication skills and a proactive attitude.
2. Experience in a customer service-oriented role.
3. A professional approach with high standards.
4. The ability to thrive in a busy, varied role.
5. Resilience and effective problem-solving skills.
6. Basic awareness of Health and Safety (advantageous).
7. Good computer literacy, including Microsoft Word and Outlook.
8. First aid qualifications are an advantage but training will be provided.

We offer comprehensive training and support to help you meet your career goals, including courses on first aid, safety, dementia awareness, and more.

Could this role be perfect for you?

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information.

Note: Do not provide bank or payment details when applying. Applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN, United Kingdom