House Manager

McCarthy and Stone; Failsworth; On-site; GBP 25,000; Full time

Job summary

A leading company in retirement living is seeking a House Manager for a new development in Failsworth. This role involves enhancing Homeowners' quality of life, ensuring safety and security, and delivering exceptional customer service. Successful candidates will thrive in a varied role, guided by high standards of quality and community building.

Benefits

Group personal pension

Life assurance

Employee Assistance Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service role.
• Resilience and effective problem-solving skills.
• Previous or current first aid qualifications preferred.

Responsibilities

• Welcoming new Homeowners and supporting them.
• Providing a professional front-of-house service.
• Facilitating social interaction for Homeowners.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Good computer literacy

Health and Safety principles awareness

Tools

Microsoft Word

Outlook

Job description

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Brand new development opening this summer

An exciting opportunity exists as House Manager for the first of our innovative new developments that offers standardised, affordable retirement living. The development opens in Summer in Failsworth, Manchester, targeting a new market location and offering wonderful retirement living for those aged 55 and over.

Sydney Grange will comprise a collection of low-maintenance, energy-efficient, and affordable privately owned apartments, designed to support homeowners to make the most of their retirement years.

Hours: 35 hours per week, Monday to Friday.

Salary: £24,930 per annum

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, in the most beautiful surroundings, and a generous annual leave entitlement.

Do you take pride in delivering excellent customer service?

Do you find satisfaction in a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

About the Role of a House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. Our House Manager’s key role is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This is a diverse role encompassing high-level customer service, front-of-house duties, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.

Some of the duties within this role include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering help, support, and advice as necessary.
• Collaborating with partners and suppliers to ensure the estate runs smoothly.
• Representing McCarthy Stone to the families and friends of our Homeowners.
• Dealing with issues with sensitivity, confidentiality, and respect for privacy.
• Managing the development’s gardens and grounds to provide a safe, secure, well-maintained, and pleasant environment.
• Light cleaning responsibilities.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
• Ensuring all Health and Safety requirements are met.

The ideal candidate will have:

• Excellent communication skills with a positive “can do” attitude.
• Extensive experience in a professional customer service role.
• A professional approach with high standards of quality.
• The ability to thrive in a busy, varied role where every day is different.
• Resilience and effective problem-solving skills.
• An awareness of basic Health and Safety principles (advantageous).
• Good computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications (training will be provided if needed).

As part of McCarthy Stone, a successful and rapidly expanding national company, you’ll receive comprehensive training and support to help meet your career goals, including courses such as basic first aid, safe working practices, Dementia Friends training, and more.

Could this role be the perfect job for you?