House Manager

McCarthy and Stone; Broadstairs; On-site; GBP 25,000 - 30,000; Full time

Job summary

McCarthy Stone, a leading UK's retirement living provider, is seeking a House Manager in Broadstairs. This role involves delivering high-quality customer service, enhancing the quality of life for Homeowners, and managing community activities. The successful candidate will benefit from training and support in their career development, enjoying a vibrant working environment.

Benefits

Group personal pension

Life assurance

Employee Assist Scheme

Flexible working hours

Generous annual leave entitlement

Qualifications

• Extensive experience in a professional customer service role.
• Ability to thrive in a busy, varied role.
• Basic Health and Safety awareness is advantageous.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front-of-house service.
• Facilitating social interaction and helping Homeowners enjoy retirement living.

Skills

Communication

Customer Service

Problem Solving

Team Collaboration

Organization

Tools

Microsoft Word

Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK's retirement living provider. We are looking for a House Manager to join our team at Pearson House in Broadstairs.

Hours: 35 hours per week, Monday to Friday. We can be flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, working in beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. The key role of our House Manager is to enhance our Homeowners’ quality of life and enable them to maintain their independence. This diverse role encompasses high-level customer service, front-of-house, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination and regular meetings to report company updates and address residents’ priorities.

Some of the House Manager duties include:

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering help, support, and advice as necessary.
• Collaborating with partners and suppliers to ensure the estate runs smoothly.
• Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners' issues with sensitivity, respecting confidentiality and privacy.
• Managing gardens and grounds efficiently to provide a safe, secure, well-maintained, and pleasant environment.
• Facilitating social interaction and helping Homeowners enjoy retirement living to the fullest.
• Ensuring all Health and Safety requirements are met.

The successful candidate will have the following key competencies:

• Excellent communication skills with a 'can-do' attitude.
• Extensive experience in a professional customer service role.
• A professional approach with high standards.
• Ability to thrive in a busy, varied role where every day is different.
• Resilience and effective problem-solving skills.
• Basic Health and Safety awareness is advantageous.
• Good computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are advantageous; training will be provided if needed.

As part of McCarthy Stone, a successful and expanding national company, you’ll receive training and support to help you meet your career goals, including courses in first aid, safe working practices, Dementia Friends training, and more.

Could this role be the perfect job for you?