House Manager

McCarthy and Stone; Bolton; On-site; GBP 18,000; Part time

Job summary

A leading retirement community developer in Bolton is looking for a customer-centric House Manager. The role involves welcoming homeowners, providing support, and managing a lively community atmosphere. Strong communication skills and experience in customer service are essential. The ideal candidate enjoys varied daily responsibilities and will benefit from training in first aid and health and safety. This position offers a salary of £17,908.61 with additional benefits like a pension scheme and flexible working options.

Benefits

Group personal pension

Life assurance

Employee Assistance Scheme

Generous annual leave entitlement

Qualifications

• Experience in a customer service oriented position.
• Ability to handle homeowner issues with sensitivity and confidentiality.
• Willingness to undergo first aid training.

Responsibilities

• Welcoming new homeowners and supporting their transition.
• Providing front of house service and greeting all visitors.
• Managing the estates' gardens and grounds.

Skills

Customer service orientation

Excellent communication skills

Problem-solving

Basic Health and Safety awareness

Computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Responsibilities

• Welcoming new Homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the "face" of McCarthy Stone for the families and friends of our Homeowners.
• Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and privacy.
• Managing the development - gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
• Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.
• Excellent communication skills with a real can-do attitude.
• Extensive experience in a professional customer service oriented position.
• A professional approach with high quality standards.
• Thrives in a busy, varied role where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous or current work-based first aid qualifications will be an advantage, although successful candidates will receive all necessary training on commencement of the role.

Role Details

Location: Lawn Court in Harwood. Located on Longsight Lane in a former Methodist Church Tennis Club, this modern Retirement Living development exclusively for the over 60s consists of 28 one and two bedroom apartments.

Hours: 25 hours per week, Monday to Friday. We can be flexible around school hours.

Salary: £17,908.61

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, and flexible working hours, in beautiful surroundings, generous annual leave entitlement.

About the Role

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to, as part of Your McCarthy Stone, a successful and fast expanding national company, you\'ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

Equal Opportunity

McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. As the UK\'s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. McCarthy Stone operates 475 developments across the UK for more than 20,000 people as of November 2021. We launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2022 and on the Great Place to Work Wellbeing list.