House Keeper

North Cumbria Integrated Care NHS Foundation Trust; Whitehaven; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33

NHS Discounts

Salary Sacrifice schemes

Vivup counselling

Job summary

North Cumbria Integrated Care NHS Foundation Trust is seeking a dedicated House Keeper for Ward 5 at West Cumberland Hospital. The role involves serving meals, promoting hand hygiene, offering drinks, and assisting patients with meals while liaising with families.

You will help maintain a clean, well-stocked kitchen under trust guidelines, support nursing staff with dietary records, and contribute to a friendly ward environment.

Qualifications

• Good standard of general education.
• NVQ 1 in hotel services/food service or equivalent or equivalent experience.
• Infection control and basic hygiene knowledge.
• Experience in customer service or caring environment.

Responsibilities

• Serve meals and beverages to patients.
• Promote hand hygiene and monitor dietary intake.
• Keep kitchen and work areas clean per trust guidelines.
• Assist patients with meals and communicate with families.

Skills

Communication

Prioritisation

Teamwork

Reliability

Empathetic approach

Time management

Non-judgemental

Education

NVQ 1 in hotel services/food service

General education level

Job description

North Cumbria Integrated Care NHS Foundation Trust

House Keeper

The closing date is 20 October 2026

Ward 5 is a 28 bedded general medical ward caring for patients with acute and chronic medical conditions.

Ward 5 are looking for an enthusiastic, motivated and committed House Keeper to join our friendly team at the West Cumberland Hospital.

Main duties of the job

The job involves serving all meals, ensuring hand hygiene to patients has been completed and to offer and serve drinks to patients.

Following meal times you will keep nursing staff updated about patients dietary intake and complete food diaries. Also assist pts with meals and liase with pts families

The role also involves keeping the kitchen clean according to trust guidelines and stock control of kitchen supplies.

The role includes providing assistance as requested to patients and other staff working in the department.

About us

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. There is an expectation for all staff to support this by familiarising yourself with the Trust's sustainability initiatives such as waste and recycling, going paperless, videoconferencing, sustainable transport and others.

We encourage you to think about what you can do as an individual and within your team to contribute in to embedding carbon reduction into the everyday running of our organisation.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• oGood standard of general education
• oNVQ 1 in hotel services/food service or equivalent or equivalent experience

Knowledge and Experience

• oBasic food hygiene
• oInfection prevention
• oConfidentiality.
• oPrevious experience of working in a customer service/caring environment
• oKnowledge of systems and processes, e.g. manual handling, fire safety
• oKnowledge of cleaning/hygiene/COSHH
• oAcute hospital work.
• oHealth care work
• oExperience of housekeeping/domestic duties

Skills and Aptitudes

• oEffective communication and interpersonal skills both written and verbal.
• oAble to prioritise work to meet deadlines.
• oAble to work well within a multi-disciplinary team.
• oAbility to cope with distressing or emotional circumstances, e.g. death, bereavement, safeguarding issues
• oAble to use initiative appropriately.
• oReliable
• oGood time keeper
• oNon-judgemental
• oEmpathetic and caring approach
• oAbility to respond to changing requirements
• oAbility to respond to sensitive situations

Other Requirements

• oWilling to undertake work related training and development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust