House Keeper

South Tees Hospitals NHS Foundation Trust; Richmond; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare organization in Richmond, England, is seeking a dedicated Housekeeper to provide high-quality meal services and maintain cleanliness. The ideal candidate will have NVQ Level 2 in Catering and experience in a busy catering environment. Responsibilities include assisting nursing staff and ensuring dietary requirements are met. The role emphasizes teamwork and communication skills, offering a supportive work environment.

Qualifications

• Experience in a busy catering environment.
• Experience working as part of a team.
• Experience working with the public.
• Experience in a hospital environment.
• Experience organizing and prioritizing work.

Responsibilities

• Provide safe and nutritious meal service to patients.
• Assist Nursing Staff with food service.
• Ensure cleanliness of patients' bedside tables before meals.
• Monitor patient eating and report to nursing team.
• Resolve shortages of food and catering resources.

Skills

Good communication and listening skills

Ability to develop knowledge of hospital policies and procedures

Ability to record and document information clearly

Positive attitude towards customer care

Ability to use initiative and make decisions

Education

NVQ Level 2 in Catering

Job description

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South Tees Hospitals NHS Foundation Trust

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EU work permit required:

Yes

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Job Views:

4

Posted:

17.08.2025

Expiry Date:

01.10.2025

Job Description:

Job overview

Hotel Services is committed to providing high-quality, helpful, courteous, and personal service to the patients of the Trust and supporting Nursing Staff.

Your role as a Housekeeper involves providing a safe, nutritious, and well-balanced meal service to patients in a clean and supportive environment, working with ward-based staff in a team spirit.

Patients and staff should receive a high level of customer service, delivered promptly, friendly, and efficiently by Hotel Services staff with a high standard of personal presentation.

Main duties of the job

Your duties will be carried out according to specified tasks with defined frequency levels:

• Make a personal introduction to new patients following their clinical admission.
• Ensure the ward provides an up-to-date list of patients' dietary requirements.
• Assist Nursing Staff with food service to patients.
• Monitor patient eating and report to nursing team if assistance is needed.

Assist with serving beverages, food, and snacks, and clear beverages throughout the day, including supplement drinks.

• Ensure provision of beverages for distressed relatives.
• Manage food provisions and catering resources economically.
• Resolve shortages of food, crockery, and milk.
• Clean patients' bedside tables before each meal, set up place mats and cutlery.
• Check stock and remove out-of-date food from ward kitchen refrigerators.
• Record refrigerator temperatures and complete catering sheets, including food waste and temperatures.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to new staff, including sessions on Your Leadership Impact and Service Improvement for Beginners, with further training opportunities available.

Detailed job description and main responsibilities

See the full job description and person specification attached for main responsibilities.

Person specification

Qualifications & Training

• NVQ Level 2 in Catering

Knowledge & Skills

• Ability to develop knowledge of hospital policies and procedures
• Ability to record and document information clearly
• Ability to use initiative and make decisions within your scope of work

Experience

• Experience working as part of a team
• Experience in a busy catering environment
• Experience organizing and prioritizing work
• Experience working with the public
• Experience in a hospital environment

Personal Attributes

• Good communication and listening skills
• Confidentiality at all times
• Positive attitude towards customer care
• Motivated and adaptable

Disclosure and Barring Checks (DBS)

Successful candidates will need to pay for DBS clearance, deducted from the first salary.

Equality, Diversity and Inclusion

The Trust promotes equality and encourages applications from all backgrounds, including BAME, LGBT+, disabled, faith groups, and others. We support inclusive employment practices.

For any special requirements during application, contact our team via email.

Right to Work in the UK

Applicants must meet UK immigration requirements. Sponsorship options are available for eligible candidates, including Health and Care Worker visas.

We encourage vaccination against COVID-19 and influenza.

Vacancies may close early if sufficient applications are received. Shortlisted candidates will be contacted via email.

Existing employees on the Redeployment Register will be prioritized for interviews.