House Host - Hotel Reception

edyn; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality company in Edinburgh seeks a natural host to join their reception team. You'll create a welcoming atmosphere for guests, manage reservations, handle queries, and identify upselling opportunities. Strong communication skills and experience in customer service are essential. Join a dynamic team where your organizational skills will shine.

Qualifications

• Experience in a customer-facing role required.
• Strong grasp of spoken and written English essential.
• Natural influencing skills and confidence in customer service.

Responsibilities

• Create a welcoming experience for guests.
• Manage reservations and guest queries effectively.
• Identify upselling opportunities to increase revenue.

Skills

Customer service experience

Sales skills

IT systems proficiency

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

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Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like...

●Creating tell-your-mates experiences that makes guests want to keep coming back

●Being an authority on local goings-on and inspiring guests with new ideas

●Being a friendly face and go-to person for guests, contractors and visitors

●Managing reservations and queries online, by email, on the phone and in person with a can-do attitude

●Being empowered to use your initiative when dealing with guest complaints or operational challenges

●Being an active member of the team in meetings and development sessions

●Supporting the management team in ensuring our apartments stay looking fresh

●Liaising with contractors and suppliers

●Being happy working both on your own and as part of a team

●Taking payments and reconciling the books at the end of the day

●Actively looking for opportunities to grow revenue and occupancy

●Identifying upselling opportunities

What you will need..

●Experience in a customer-facing role

●Intuitive customer service

●Natural influencing skills with a knack for managing expectations

●Proven sales ability

●Confidence to act quickly and take smart risks based on insight

●Strong grasp of spoken and written English

●Confidence using IT systems and software (including Microsoft Office)