House Host

Watergate Bay Hotel; Newquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

Watergate Bay Hotel seeks a dedicated House Host who is passionate about creating memorable holiday experiences for guests. This role offers the opportunity to work in a dynamic environment, assist guests throughout their stay, and reflect the hotel's core values while developing your hospitality career.

Benefits

Team discounts at hotel restaurants

Free surf lessons

Team social events

Career development opportunities

Discounted stays for staff

Qualifications

• Previous front of house experience and food & beverage experience.
• Ability to prioritize tasks and manage time effectively.
• Administrative skills and proficiency with property management systems.

Responsibilities

• Assist with all aspects of a guest’s stay including check-ins, room service, and addressing queries.
• Maintain cleanliness of public spaces and ensure guest satisfaction.
• Act in accordance with health & safety laws and hotel policies.

Skills

Attention to Detail

Customer Service

Time Management

Communication

Problem Solving

Education

Current Enhanced DBS

Tools

Property Management Systems

Microsoft Office

Job description

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Watergate Bay Hotel – a place to take your
hospitalitycareer to new heights. With a team that values connection,
flexibility, variety, and challenge, we're all about making a meaningful impact
on our guest’s holiday. Our three core values - We Care, We Notice, We Change –
show what it means to work for a hotel which goes above and beyond for our team
and guests. At Watergate Bay, we don't just provide a place for our guests to
rest their heads - we create memorable experiences that they'll remember for a
lifetime.

Does helping others have the holiday they deserve bring you
happiness? Do you love seeing guests smile because of the effort you’ve made?
Can you spot problems a mile off and work fast to resolve them? Then you could
be the House Host we’re looking for.

An unforgettable holiday experience amidst two miles of
sand, sea air and surf, Watergate Bay Hotel offers a modern take on a beach
break. For our guests, how their stay makes them feel is crucial; cared about,
looked after, welcome. It’s the heart and soul of our ‘ski resort on a beach’
concept, made possible by the people on our team. That’s where you come in…

The role:

We need attentive, outgoing individuals with a can-do attitude to make guests
feel at home, from first impression on the phone to final goodbye at the end of
their stay.

You’ll embody the spirit of Watergate Bay with your friendly
welcome, effortless charm and seamless efficiency. And you’ll get a unique
insight into all aspects of a busy, award-winning hotel – working both behind
the scenes in our brand-new head office and across front desk for the hotel,
swim club and beach lofts. This balance of customer service and office life
brings the best of both worlds, boosts your skillset and ensures working days
are never dull.

Guests will remember you for underpinning the happiness that
shaped their holiday, and you’ll thrive on it – while taking the next step up
the ladder of your hospitality career.

Please note this role will be a mixture of shifts working
five days out of seven to include weekends and bank holidays.

What your days could look like:

• Assist
  with all aspects of a guest’s stay, from booking meals and treatments to
  helping with luggage and dealing with any queries or concerns.
• Go
  above and beyond guest expectations to provide a welcoming positive and
  comfortable experience, whether in person, over the phone or through other
  forms of communication.
• Check
  guests in and out.
• Take
  room service orders and deliver to guests’ rooms.
• Spot
  when guests might need help and be on hand to offer it.
• Understand
  everything involved in being a Host at Watergate Bay, from knowing the
  hotel inside out, to being fully fluent in all policies, systems and
  procedures so any guest query can be addressed the moment it’s made.
• Lend
  a sympathetic ear if there are any complaints, record and handle them if
  you can or escalate to your House Manager.
• Complete
  daily tasks quickly and efficiently, exactly when they are needed.
• Act
  in accordance with Health & Safety laws.
• Keep
  public spaces clean and tidy.
• Be
  an active and engaged member of the team and always carry out duties to
  assist in the smooth running of the hotel as requested by your line
  manager.
• Always
  live and breathe the Watergate Bay Hotel brand.
• Meticulous
  attention to detail. Whether it’s pre-arrival, or in house, you’ll notice
  when a guest needs help with something – sometimes before they do.
• Previous
  experience of using property management systems.
• Basic
  knowledge of Microsoft Office, Word, Excel and Outlook.
• Previous
  front of house experience.
• Previous
  F&B experience.
• Current
  Enhanced DBS.
• Experience
  of hotel computer systems
• Adept
  at prioritising and time management.
• Administrative
  skills.

What we can offer in return:

• A
  relaxed, professional place to work in a beautiful location – at one of
  the UK’s most striking beaches
• A
  welcoming team of likeminds, eager to support and encourage each other
• Excellent
  career prospects in an ever-expanding organisation
• Special
  rates for you and your friends and family to stay at the hotel
• Team
  discounts on treatments in Swim Club
• Discounts
  for you and your friends and family at our restaurants: Zacry’s, The Beach
  Hut and Living Space Restaurants.
• Team
  discounts at Shop on the Beach and other partner businesses
• Free
  surf lessons, surfboards and wetsuits hire from Wavehunters
• Team
  social events throughout the year
• Team
  assistance scheme – a dedicated helpline for support & advice on
  topics from mental health through to managing your finances

From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located on the sunny, sandy, Cornish coast, you'll never be
short on inspiration. Working at Watergate Bay Hotel isn't just a job - it's a
transformative career opportunity. Apply now and join us in creating memorable
experiences that our guests and team remember for a lifetime.