House Host

edyn; Cambridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

Un acteur dynamique du secteur de l'hospitalité, edyn, recherche un agent de réception enthousiaste pour rejoindre son équipe à Cambridge. En tant que visage accueillant de la marque Locke, vous jouerez un rôle clé dans la création d'une expérience client mémorable et dans la gestion des réservations, tout en contribuant à l'atmosphère amicale de l'établissement.

Qualifications

• Expérience dans un rôle face au client requise.
• Capacités de vente prouvées et aisance dans le service à la clientèle.
• Confiance à agir rapidement et à prendre des décisions éclairées.

Responsibilities

• Accueillir les clients et gérer les réservations avec une attitude positive.
• Identifier et profiter des opportunités d'upselling.
• Gérer les plaintes des clients et résoudre les défis opérationnels.

Skills

Service à la clientèle

Compétences de vente

Compétences en communication

Utilisation des systèmes informatiques

Gestion des attentes

Tools

Microsoft Office

Job description

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Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?

Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like..

●Creating tell-your-mates experiences that makes guests want to keep coming back

●Being an authority on local goings-on and inspiring guests with new ideas

●Being a friendly face and go-to person for guests, contractors and visitors

●Managing reservations and queries online, by email, on the phone and in person with a can-do attitude

●Being empowered to use your initiative when dealing with guest complaints or operational challenges

●Being an active member of the team in meetings and development sessions

●Supporting the management team in ensuring our apartments stay looking fresh

●Liaising with contractors and suppliers

●Being happy working both on your own and as part of a team

●Taking payments and reconciling the books at the end of the day

●Actively looking for opportunities to grow revenue and occupancy

●Identifying upselling opportunities

What you will need...

●Experience in a customer-facing role

●Intuitive customer service

●Natural influencing skills with a knack for managing expectations

●Proven sales ability

●Confidence to act quickly and take smart risks based on insight

●Strong grasp of spoken and written English

Confidence using IT systems and software (including Microsoft Office)