Hotel Team Member

IBIS; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Luton is seeking a dedicated Hotel Team Member to provide exceptional service and create memorable experiences for guests. The role requires a service-focused personality and offers opportunities for career growth. Responsibilities include greeting guests, managing check-ins, and enhancing guest stays. Previous experience is advantageous, and fluency in English is required, with additional languages considered a plus.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunities to develop talent

Engagement in CSR activities

Qualifications

• Experience is an asset.
• Additional languages are a plus.

Responsibilities

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Promote hotel facilities and look for opportunities to enhance guest stays through up-selling.

Skills

Service-focused personality

Fluency in English

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its own personality, allowing you to find yourself, but all share a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. We offer a supportive space to grow, fulfill yourself, explore other professions, and pursue career opportunities within your hotel or across the globe.

Enjoy exclusive benefits specific to the sector and beyond, along with strong recognition for your daily commitment. Everything you do with us will offer a deep sense of purpose, creating lasting, memorable, and impactful experiences for our guests, colleagues, and the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Hotel Team Member

First impressions are everything! As a Hotel Team Member, you will care for guests from arrival to departure, ensuring they have a memorable experience.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunities to develop your talent and grow within your property and across the world
• The chance to make a difference through our CSR activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Promote hotel facilities and look for opportunities to enhance guest stays through up-selling

Qualifications

Your experience and skills include:

• A service-focused personality is essential

Additional Information

• Experience is an asset
• Fluency in English
• Additional languages are a plus

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.