Hotel Team Leader - Maternity Cover

IBIS STYLES; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel brand in London is seeking a Hotel Team Leader on a maternity cover basis. This full-time role involves managing guest services, leading a dynamic team, and ensuring high satisfaction levels. The ideal candidate will have excellent communication skills and experience in customer service. The position offers a salary of £14.97 per hour plus bonuses and several employee benefits including complimentary hotel stays and a discount card.

Benefits

Bonus Scheme

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotel

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Fluent in English, both written and spoken (and a 2nd language would be a plus).
• Strong interpersonal, presentation and problem solving abilities.
• Creative, innovative, dynamic, result-oriented and self-motivated.

Responsibilities

• Manage the Front of House and Food and Beverage Team.
• Ensure guest satisfaction and loyalty through complaint handling.
• Handle administrative tasks and compliance with financial procedures.

Skills

Fluent in English

Excellent communication skills

Customer service experience

Strong interpersonal skills

Advanced use of Opera Cloud

Job description

Social network you want to login/join with:

Hotel Team Leader - Maternity Cover, London

col-narrow-left

Client:

IBIS STYLES

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

299ad8e49dff

Job Views:

8

Posted:

01.08.2025

col-wide

Job Description:

Job Description

As our next Hotel Team Leader, you…

• Are passionate about guests and delivering great service.
• Have a strong level of knowledge and experience across the operations.
• Have a hands-on approach, are organised and supportive of your team.
• Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.

A little more information:

As Hotel Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

• Participate in hotel's organisation and manage the Front of Houseand Food and Beverage Team
• Be readily available for the teams and hotel guests, and work with the Assistant Manager to ensure a high level of quality for all services
• Focus on quality and ensure guest satisfaction and loyalty trough handling complaints and coming up with solutions, analysing and replying to guest's feedback.
• Administration responsibility with invoicing, cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures
• Are result-driven and understands what needs to be done in order to achieve the hotel goals

Our hotel offers 84rooms, and puts you within easy reach of London's iconic attractions. Our hotel has recently been refurbished in charming, contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground- look out for the surprising, playful touches that make this hotel special.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Qualifications

Fluent in English, both written and spoken (and a 2nd language would be a plus).

Excellent communication, presentation and interpersonal skills - A strong team player.

Customer service experience

Strong interpersonal and problem solving abilities and the ability to lead by example.

Creative, innovative, dynamic, result-oriented and self-motivated,

High organizational planning, follow-up, presentation and reporting skills,

Able to use Opera Cloud at an advanced level

Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.

Job Type: Full-time

Salary: £14.97 per hour + Bonus

Additional Information

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !