Hotel Services Supervisor

Tees, Esk and Wear Valleys NHS Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

A healthcare organization in York seeks a Hotel Services Supervisor to manage staff and ensure high-quality service. Role involves supervising housekeeping, catering, and reception staff while maintaining cleanliness. Ideal candidates have a strong background in supervision, customer service, and preferably in mental health settings. Shift work is required, with a commitment to quality and service excellence.

Benefits

Sponsorship for Health and Care Worker visa

Equal opportunities employer

Qualifications

• Substantial experience supervising or coaching staff on a day-to-day basis.
• Experience of working in a mental health environment is desirable.
• Passion for providing high standards of customer service and cleanliness.

Responsibilities

• Manage Hotel Services staff including housekeepers, domestics, and porters.
• Maintain a high standard of cleanliness and food service.
• Interact compassionately with service users.

Skills

Supervision and coaching

IT Software proficiency

Customer service

Flexibility

Numeracy and Literacy

Education

NVQ Level 3 or equivalent

Food Hygiene Certificate Level 2

Tools

Microsoft Office

Job description

Responsible for the provision of safe, high quality and efficient hotel services to patients, carers, staff and visitors to Trust sites on a day to day basis.

Responsible for the day to day management of Hotel Services staff including housekeepers, domestics, porters, catering, reception, storemen, couriers and post room staff.

Responsible for monitoring standards and taking corrective action as necessary.

To show commitment to and participate in quality improvement activities.

To interact compassionately with service users and carers at all times. Service users have a range of mental health conditions or learning disabilities.

To promote at all times a positive image of people with mental health conditions and learning disabilities.

To promote at all times a positive image of Hotel Services and the wider Trust.

An opportunity has arisen for a passionate, friendly and enthusiastic individual to work as a Hotel Services Supervisor within the Trusts Hotel Services Team.

Key Responsibilities

• Day to day management of Hotel Services staff including housekeepers, domestics, porters and receptionists
• Providing and maintaining a high standard of soft services support, cleanliness and the provision of food

This post involves shift work including late/early, week-ends and bank holidays. You will be required to work different varying shifts between the hours of 06.45am - 6.15pm.

The post you are applying for is 24 hours per week permanent post and your base will be Foss Park Hospital Haxby Road York. You may be required to work in different locations within a team.

Requirements

• Highly motivated, reliable, flexible and willing to work at short notice
• Substantial experience supervising/coaching staff on a day to day basis
• Experience using IT software I.E. Microsoft Office
• Experience of working in a mental health environment would be desirable
• Passion to providing high standards of customer service and cleanliness
• NVQ Level 3 or equivalent in a relevant subject
• Food Hygiene Certificate Level 2 with willingness to achieve level 3 and level 4 within an agreed timescale
• Numeracy and Literacy to level 2

We are able to offer sponsorship for a Health and Care Worker or Skilled Worker visa, subject to candidate and position eligibility.

Tees, Esk and Wear Valleys NHS Foundation Trust is committed to the protection of staff, service users and visitors to the Trust from second hand smoke and currently operates a no smoking policy which ensures all buildings and grounds are smoke free.

We are an equal opportunities employer and welcome applications from all sections of the community.