Hotel Services Manager

TLC Care; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

TLC Care is seeking a Hotel Services Manager to lead hospitality operations within our care home, ensuring outstanding service and resident well-being. You will manage teams delivering wellbeing activities, catering, housekeeping and laundry, while upholding our values and standards.

The role requires strong leadership, excellent communication, and a passion for resident-focused service in a care environment. DBS clearance is expected, with a commitment to exceptional customer care.

Qualifications

• Previous managerial experience in a hospitality environment.
• Good understanding of housekeeping and general maintenance duties.
• Previous knowledge of the management of a kitchen.
• Experience in dealing with finance, budgets and targets.
• Proven track record of leading, empowering and supporting a team.
• Good communication skills (written, verbal, non-verbal).
• Strong leadership skills.
• Team player Highly organised.
• Ability to motivate staff ensuring effective teamwork.
• Professional neat appearance.
• Satisfactory DBS check.

Responsibilities

• Lead hospitality to provide excellence in resident care and well-being.
• Oversee wellbeing activities, catering, housekeeping and laundry services.
• Collaborate with the Support Office and Home Leadership Teams to enhance residents’ lives.
• Ensure exceptional customer care and maintain high service standards.

Skills

Managerial experience

Leadership

Communication skills

Teamwork

Organised

Motivate staff

DBS check

Job description

At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.

We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents.

We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services.

The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.

If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you.

We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities.

Requirements

• Previous managerial experience in a hospitality environment
• Good understanding of housekeeping and general maintenance duties.
• Previous knowledge of the management of a kitchen
• Experience in dealing with finance, budgets and targets
• Proven track record of leading, empowering and supporting a team
• Good communication skills (written, verbal, non-verbal)
• Strong leadership skills
• Team player Highly organised
• Ability to motivate staff ensuring effective teamwork.
• Professional neat appearance
• Satisfactory DBS check

Desired but not essential

• Care for the Elderly experience
• Knowledge / experience of health and safety legislation
• Knowledge of dementia